Glossary

The Vantegrate glossary from A to Z

Clear definitions of the concepts we use across the site: sales, logistics, foreign trade, AI agents, WhatsApp, Salesforce and Oracle. Each term with its direct answer.

30 terms2 topicsfrom A to Z

AgentforceAgentforce is Salesforce's platform for building and deploying autonomous AI agents that reason, decide and carry out tasks (service, sales, marketing) using CRM data, with human oversight and built-in guardrails.AI AgentAn AI agent is a software system that perceives its environment, reasons about a goal and takes actions autonomously to achieve it, using tools and memory without a fixed script or human intervention at every step.ARR (Annual Recurring Revenue)ARR (Annual Recurring Revenue) is the annualized value of a subscription company's recurring, predictable revenue, normalized to twelve months. It counts only contracts that repeat every year and excludes one-time charges such as implementation or professional services.Average Order Value (AOV)Average order value (AOV) is the average sales value per transaction: it is calculated by dividing total revenue by the number of transactions (tickets or orders) in a period. It measures how much a customer spends on each purchase.

BarcodeA barcode is a visual representation of data in bars and spaces that a scanner reads to identify a product or unit. It encodes a number (such as a GTIN) and speeds up data capture in logistics, retail and traceability.BSP (Business Solution Provider)A BSP (Business Solution Provider) is a Meta-authorized partner that gives a company access to the WhatsApp Business API and adds onboarding, support and tools. Meta sets the rules and limits; the BSP makes access easier and applies its own pricing model.

CIF (Cost, Insurance and Freight)CIF (Cost, Insurance and Freight) is an Incoterm under which the seller pays for the goods, ocean freight to the port of destination and minimum insurance, but the risk passes to the buyer once the goods are loaded on board the vessel at origin.Cold ChainThe cold chain is the temperature control system that keeps a perishable or sensitive product within a defined range at every stage, from origin to consumption, to preserve its quality, efficacy and safety.CollectionsCollections is the process of managing and recovering payment on overdue or soon-to-be-due invoices that customers owe a company. It turns accounts receivable into actual cash and sustains the business's cash flow.

DemurrageDemurrage is the charge a shipping line bills when an import container stays inside the port terminal beyond the agreed free days. It is billed per day and per container until the cargo is picked up from the port.Duty DrawbackDuty drawback is a customs regime that refunds to the exporter the duties and fees it paid when importing inputs, once those inputs leave the country incorporated into an exported product, so that a country does not export its own taxes.

Factoring (Invoice Factoring)Factoring is a financing tool in which a company sells its outstanding invoices to a financial institution to receive cash upfront, in exchange for a discount or fee, improving its immediate liquidity.FCA (Free Carrier)FCA (Free Carrier) is an Incoterm under which the seller hands over the goods, already cleared for export, to the carrier nominated by the buyer at an agreed place. From that point, risk and costs pass to the buyer.FOB (Free On Board)FOB (Free On Board) is an Incoterm under which the seller delivers the goods loaded on board the vessel at the port of origin; from that point on, the buyer bears the freight, the insurance and all transport risks.

GMROI (Gross Margin Return on Inventory Investment)GMROI (Gross Margin Return on Inventory Investment) is a retail metric that measures how much gross margin each dollar invested in inventory generates. It is calculated as gross margin divided by the average cost of inventory.

Inventory TurnoverInventory turnover is a metric that measures how many times a company sells and replenishes its stock over a period. It is calculated by dividing the cost of goods sold by average inventory: the higher the turnover, the more efficiently inventory is being managed.

JD EdwardsJD Edwards is an Oracle ERP with two lines, EnterpriseOne and World. It joined Oracle in 2005 via the PeopleSoft acquisition and is still common in manufacturing, distribution, agribusiness and construction in Latin America. Modernization means integrating it, rehosting it in the cloud or moving to Oracle Fusion Cloud.

NetSuiteNetSuite is a cloud ERP built for midsize and growing companies. It unifies finance, inventory, orders and a basic CRM in a single multi-subsidiary, multi-currency platform. Oracle has owned it since 2016, and it is customized with SuiteScript.

Opt-inOpt-in is the explicit consent a person gives to receive communications from a brand (email, WhatsApp, SMS). Without that recorded permission, sending promotional messages violates data protection rules and each channel's policies.Oracle Fusion CloudOracle Fusion Cloud is Oracle's SaaS suite of enterprise applications: ERP, supply chain (SCM), human capital (HCM) and customer experience (CX) on a single cloud platform, with quarterly updates. It is the cloud migration path for E-Business Suite and JD Edwards customers.

Picking (Order Picking)Picking is the warehouse operation of locating, retrieving and gathering the products for each order from their stock locations to prepare it for shipping. It is the most expensive and labor-intensive task inside a distribution center.Point of Sale (POS)A point of sale (POS) is the hardware and software system where a sale is completed and recorded, whether at a physical register or in an online transaction. It processes payments, issues receipts and captures key data from every transaction.Purchase Order (PO)A purchase order is the commercial document a buyer issues to formally authorize the purchase of goods or services from a supplier, detailing quantities, prices and terms. It becomes a binding contract once the supplier accepts it.

Quotation (Sales Quote)A quotation (or sales quote) is the commercial document in which a seller details products or services, quantities, prices, terms and validity so a buyer can evaluate the purchase. It formalizes the offer before the order is placed and is often the first step toward closing.

Sell-outSell-out is the actual sale of a product from the point of sale to the end consumer. It measures how much moves off the shelf, not what the manufacturer ships into the channel (that is sell-in).Sell-throughSell-through is the percentage of received inventory that actually sold in a given period. It is calculated as units sold divided by units received, times 100. It measures a product's real sales velocity and the health of stock at the point of sale.

WhatsApp 24-Hour WindowThe 24-hour window is the period during which a company can reply on WhatsApp with free-form messages and no template fee, counted from the customer's last message. Each new message from the user restarts that 24-hour clock.WhatsApp Business APIThe WhatsApp Business API is Meta's official interface that lets mid-sized and large companies connect WhatsApp to their systems (CRM, e-commerce, chatbots) to send messages at scale, automate conversations and serve customers through multiple agents.WhatsApp Quality RatingThe WhatsApp quality rating is the score (Green, Yellow or Red) that Meta assigns to each API phone number based on how users react to your messages. It determines your sending limits and can lead to the number being blocked.Win RateWin rate is the percentage of sales opportunities won out of all opportunities closed (won plus lost) in a period. It measures how effectively the sales team converts qualified deals into customers.

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