Terms of Service

By accessing, browsing, or using the Vantegrate site, as well as any of our products, platforms, AI agents, or associated services (hereinafter, the Services), you accept these Terms of Service in full. These terms constitute a binding legal agreement between you, or the company you represent, and Vantegrate. If you are accepting these terms on behalf of an organization, you represent that you have the authority necessary to bind it, and in that case "you" and "your" refer both to that organization and to the people who use it.

If you do not agree with any of these terms, you must not access or use the Services. Continued use of the site or any functionality implies your agreement with the current version of this document. We recommend reading it carefully and keeping a copy for your records.

These terms apply together with any commercial agreement, purchase order, proposal, or specific Service Agreement you have signed with Vantegrate. In the event of a conflict between this document and a Service Agreement signed between the parties, the conditions of that specific agreement prevail with respect to the matter it governs.

To make reading easier, the following terms have the meaning indicated below each time they appear in this document with an initial capital letter:

• Vantegrate, we, our: the company that provides the Services, a suite of AI agents for mid-sized and large companies.
• Client, you, your: the individual or legal entity that contracts, accesses, or uses the Services.
• Services: the set of products, platforms, AI agents, integrations, site, documentation, and support offered by Vantegrate, including Sellium, Revio, Metrix, Arconte, and Trazzo.
• Service Agreement: the specific commercial agreement, proposal, or purchase order signed between you and Vantegrate that governs the scope, price, and particular conditions of your subscription.
• Client Content: the data, files, texts, records, and information that you upload, transmit, or process through the Services.
• Credentials: the usernames, passwords, access keys, tokens, and other authentication mechanisms that allow you to enter the Services.

Vantegrate offers a suite of AI agents designed for mid-sized and large companies. Our offering includes the products Sellium, Revio, Metrix, Arconte, and Trazzo, along with the integrations, automations, and support services that accompany them. Each product serves a function within the client's commercial operation and can be contracted individually or in combination, as defined in your Service Agreement.

The specific scope of the Services, the enabled features, usage volumes, service levels, and any particular conditions are set out in the specific Service Agreement you sign with us. This document describes the general framework of use, while the specific technical and commercial characteristics live in that agreement.

The AI agents produce responses, recommendations, and automations based on the available data and on models that may evolve over time. By their nature, results generated by AI may contain inaccuracies or require human supervision. You are responsible for reviewing and validating the results before making business decisions based on them, especially when those decisions have legal, financial, or third-party consequences.

We may improve, update, modify, or discontinue features of the Services to incorporate technological advances, security requirements, or regulatory changes. When a change significantly affects the contracted operation, we will endeavor to notify you with reasonable advance notice through the usual channels.

To use certain features of the Services you need an account and the associated Credentials. You agree to provide truthful, complete, and up-to-date information at registration and to keep it updated throughout the relationship. You are solely responsible for the activity that occurs under your account.

The Credentials are personal and non-transferable within the limits established by your Service Agreement. You must treat them as confidential information, not share them with unauthorized persons, and adopt reasonable measures to protect them, including the use of strong passwords and, where available, additional authentication mechanisms.

Your obligations regarding accounts and Credentials include, without limitation:

• Maintaining the confidentiality of your Credentials and restricting access to authorized persons.
• Notifying us without delay if you detect unauthorized use of your account or any security breach.
• Ensuring that the people who use the Services under your account comply with these terms.
• Not creating accounts by automated means or with false or third-party information without authorization.

Vantegrate will not be responsible for losses arising from the unauthorized use of your Credentials when that use results from your lack of diligence in protecting them. If you suspect improper access, write to us on WhatsApp so we can assist you.

When using the Services, you agree to do so in a lawful, responsible manner and in accordance with these terms. Acceptable use aims to protect the integrity of the platform, the security of the data, and the rights of Vantegrate, other clients, and third parties.

Prohibited conduct

In particular, you agree not to carry out, or allow third parties to carry out, any of the following actions:

• Use the Services for illegal, fraudulent, or unauthorized purposes, or to infringe the rights of third parties.
• Attempt to gain unauthorized access to systems, networks, accounts, or data of Vantegrate or of third parties.
• Interfere with the normal operation of the Services, overload the infrastructure, or introduce malicious code, viruses, or any element that could harm the platform.
• Reproduce, duplicate, copy, sell, resell, or commercially exploit any part of the Services without the express written authorization of Vantegrate.
• Carry out reverse engineering, decompile, or attempt to extract the source code, models, or underlying algorithms, except to the extent that the law mandatorily permits it.
• Upload or process unlawful, defamatory content, content that infringes intellectual property rights, or content that breaches the applicable data protection regulations.
• Use the results generated by the AI agents to make automated decisions that produce legal effects on persons without the human supervision required by current regulations.

Failure to comply with these rules may give rise to the suspension or termination of access to the Services, without prejudice to any other legal actions that may apply. If we detect a use that endangers the security or operation of the platform, we may take immediate measures to protect other users.

The Client Content remains your property. Vantegrate claims no ownership over the data, files, and information that you upload or process through the Services. You grant us a limited, non-exclusive license, necessary to host, process, transmit, and display that content for the sole purpose of providing you with the Services and fulfilling your Service Agreement.

You are responsible for the legality, accuracy, and quality of the Client Content, as well as for having the rights, consents, and legal bases necessary to upload and process it through the Services. You agree not to include information that you do not have the right to process or that breaches the applicable personal data protection regulations.

The processing of personal data is governed by our Privacy Policy and by Law 25,326 on the Protection of Personal Data of the Argentine Republic, in addition to the specific conditions agreed in your Service Agreement. When Vantegrate acts as a data processor on your behalf, it will do so following your instructions and the reasonable security measures of the sector.

We will retain the Client Content for the time necessary to provide the Services and fulfill the described purposes, as well as for the periods required by the applicable regulations. At the end of the relationship, we will manage the return or deletion of the content in accordance with what is provided in your Service Agreement and the current legislation.

All content, software, code, algorithms, models, interfaces, designs, trademarks, logos, trade names, and materials associated with the Services are the exclusive property of Vantegrate or its licensors, and are protected by the applicable intellectual and industrial property laws. The products Sellium, Revio, Metrix, Arconte, and Trazzo, together with their distinctive signs, belong to Vantegrate.

Subject to compliance with these terms and your Service Agreement, we grant you a limited, non-exclusive, non-transferable, and revocable right to use the Services during the term of your subscription and exclusively for your internal business purposes. This right does not imply any transfer of ownership over the underlying technology.

No provision of these terms grants you the right to use the trademarks, logos, or trade names of Vantegrate without our prior written authorization. Nor may you remove, hide, or alter the intellectual property notices present in the Services or in the materials we deliver.

If you send us comments, suggestions, or improvement ideas about the Services, we may use them freely to enhance our products, without this creating any obligation of compensation or granting you rights over the resulting improvements.

In the context of the commercial relationship, each party may have access to confidential information of the other, understood as any information that, by its nature or by the way it is communicated, should be considered reserved. This includes technical, commercial, financial, and strategic information, client data, prices, Services documentation, and know-how.

Both parties agree to maintain the confidentiality of the information received, to use it only for the purposes of the commercial relationship, and not to disclose it to third parties without the prior consent of the owning party, except when a regulation or a competent authority requires it. In that latter case, the required party will endeavor to notify the other with reasonable advance notice, to the extent legally possible.

This confidentiality obligation persists throughout the term of the Service Agreement and for a period of three (3) years after its termination. Information that is in the public domain through no fault of the receiving party, that the receiving party already legitimately knew, or that has been independently developed without use of the other party's confidential information, is not considered confidential information.

The prices, billing method, currency, applicable taxes, and payment terms of the Services are set out in your Service Agreement or in the accepted commercial proposal. Unless otherwise indicated there, the amounts do not include the taxes that apply under current regulations, which will be borne by you.

You agree to pay the agreed sums within the agreed terms. Failure to pay on time may give rise to the suspension of the Services, with prior notice, until the situation is regularized, without prejudice to the interest and other consequences provided for in the Service Agreement and in the applicable legislation.

Unless your Service Agreement provides otherwise, renewals, price adjustments, and changes in commercial conditions will be communicated with reasonable advance notice. Any billing dispute must be raised in good faith. To do so, write to us on WhatsApp and we will review it together.

The Services may integrate with platforms, tools, or services provided by third parties, such as messaging systems, cloud infrastructure providers, productivity tools, or management software that you choose to connect. These integrations allow you to extend the capabilities of the AI agents within your operation.

The use of third-party services is governed by the terms and policies of each provider, over which Vantegrate has no control. We are not responsible for the availability, performance, privacy practices, or content of those services. Before connecting an integration, we recommend reviewing the conditions of the corresponding provider.

When you enable an integration, you authorize the exchange of the data necessary for its operation between the Services and the third party. You are responsible for having the licenses and permissions required to use those tools and for properly configuring the access.

The Services are provided in accordance with the agreed conditions and the reasonable standards of the sector. To the maximum extent permitted by applicable law, Vantegrate will not be responsible for indirect, incidental, special, consequential, or punitive damages, including the loss of profits, revenue, data, business opportunities, or goodwill, even when the possibility of such damages had been advised.

Vantegrate's total and cumulative liability to you for any claim related to the Services will not exceed the amount actually paid by the client in the twelve (12) months prior to the event that gave rise to the claim. This limitation applies regardless of the legal theory on which the claim is based.

Since the AI agents produce results that may require human validation, Vantegrate does not guarantee that the results are accurate, complete, or suitable for a specific purpose, and will not be responsible for decisions you make based on those results without the corresponding supervision. Nothing in these terms limits the liability that cannot be excluded or limited under the applicable mandatory legislation.

Vantegrate undertakes to provide the Services with professional diligence and in accordance with the conditions agreed in your Service Agreement. We adopt reasonable measures to maintain the security, availability, and proper operation of the platform.

Except as expressly provided in these terms or in your Service Agreement, and to the maximum extent permitted by applicable law, the Services are offered "as is" and "as available". We do not grant implied warranties of merchantability, fitness for a particular purpose, or of uninterrupted or error-free operation.

We do not guarantee that the Services will satisfy all of your specific requirements or that the results generated by the AI will be infallible. You are responsible for evaluating whether the Services fit your needs and for implementing the appropriate internal controls.

You agree to hold Vantegrate, its officers, employees, and collaborators harmless against any claim, demand, damage, loss, cost, or reasonable expense (including legal fees) arising from or related to the improper use of the Services, the breach of these terms, the violation of third-party rights, or the unlawful processing of data on your part.

Vantegrate will notify you without reasonable delay of any claim covered by this clause and may, at its choice, participate in the defense with advisors of its choice. You will not settle any claim that imposes obligations or liabilities on Vantegrate without its prior written consent.

This indemnification obligation survives the termination of the relationship with respect to events that occurred during its term.

Vantegrate strives to keep the Services available continuously and to minimize interruptions, but does not guarantee uninterrupted or fault-free availability. The provision may be affected by technical, security, or factors beyond our reasonable control.

We may carry out scheduled maintenance tasks, updates, or improvements that require temporarily suspending access. When possible, we will notify you with reasonable advance notice and will endeavor to perform these tasks during low-impact windows. We may also carry out emergency maintenance without prior notice when necessary to preserve the security or integrity of the platform.

We will not be responsible for interruptions, delays, or failures caused by events beyond our reasonable control, including power or connectivity outages, infrastructure provider failures, cyberattacks, or force majeure events. The committed service levels, if any, are set out in your Service Agreement.

Either party may terminate the relationship in accordance with the term and notice conditions established in the Service Agreement. In the absence of a specific provision, termination will proceed for material breach not remedied within a reasonable period after the corresponding notice.

Vantegrate may suspend or limit access to the Services, in whole or in part, when there is a breach of these terms, a failure to pay, a security risk, a use that affects other users, or a legal requirement. Whenever possible, we will notify you before applying the suspension and will give you the opportunity to remedy the situation.

Upon termination of the relationship, your right to use the Services will cease and we will manage the return or deletion of the Client Content in accordance with your Service Agreement and the applicable regulations. The clauses that by their nature must survive, such as those on confidentiality, intellectual property, limitation of liability, indemnification, and applicable law, will continue in force after termination.

Neither party will be responsible for the breach or delay in the performance of its obligations when that breach is due to force majeure or fortuitous event, understood as unforeseeable or unavoidable events beyond their reasonable control.

Such events include, by way of example, natural disasters, pandemics, social conflicts, acts of authority, widespread telecommunications or power failures, massive cyberattacks, and interruptions of essential infrastructure providers. The affected party must inform the other of the situation and its foreseeable impact as soon as reasonably possible.

During the term of the force majeure event, the affected obligations will be suspended to the corresponding extent. Both parties will make reasonable efforts to mitigate the effects and resume normal performance once the cause is overcome.

We reserve the right to modify these Terms of Service at any time to reflect changes in the Services, in the applicable regulations, or in our practices. When we make changes, we will publish the updated version on this site and will indicate the date of the last modification.

Changes will take effect thirty (30) days after their publication on this site. Continued use of the Services after that period constitutes acceptance of the modified terms. If you do not agree with the changes, you must stop using the Services before they take effect.

When a modification significantly affects your rights or obligations, we will endeavor to communicate it prominently through the usual channels. The particular conditions of your Service Agreement are modified according to the procedure provided for in that agreement.

Vantegrate communications related to the Services may be made through notices published on the site, within the platforms, or through the contact channels you have registered, including WhatsApp. It is your responsibility to keep your contact details up to date in order to receive these communications.

The notices you need to direct to Vantegrate will be sent through the channels we make available. For any query, claim, or communication relating to these terms, write to us on WhatsApp and we will guide you to the appropriate channel according to the topic.

A notice will be deemed received when it is published on the site, delivered through the platform, or sent to the registered contact channel, as appropriate to the medium used.

You may not assign or transfer your rights or obligations under these terms, in whole or in part, without the prior written consent of Vantegrate. Any attempt at assignment that breaches this clause will be null and void.

Vantegrate may assign or transfer these terms, in whole or in part, to an affiliated company or in the context of a corporate reorganization, merger, acquisition, or sale of assets, giving notice of this where appropriate. The assignment will not affect the rights you have under the applicable regulations.

These terms, together with your Service Agreement, the Privacy Policy, and the Cookie Policy, constitute the complete agreement between you and Vantegrate regarding the use of the Services, and replace any prior understanding or agreement on the same matter.

• Severability: if any provision of these terms is considered invalid or unenforceable, the remaining provisions will retain full force, and the affected clause will be interpreted in the way that best reflects its original purpose within what is permitted by law.
• Waiver: the fact that Vantegrate does not exercise or delays the exercise of a right provided for in these terms does not imply its waiver of that right or of exercising it in the future.
• Headings: the section titles are included only to make reading easier and do not affect the interpretation of the clauses.
• Language: the Spanish version of these terms is the one that governs the relationship between the parties.

These terms are governed by and interpreted in accordance with the laws of the Argentine Republic, including Law 25,326 on the Protection of Personal Data to the extent applicable, without regard to conflict-of-law rules.

Any dispute that arises in relation to the interpretation, execution, or fulfillment of these terms will be submitted to the exclusive jurisdiction of the ordinary courts of the Autonomous City of Buenos Aires, with the parties waiving any other venue or jurisdiction that might correspond to them.

Before initiating formal actions, the parties will endeavor to resolve any difference in good faith through direct dialogue. If you want to raise a concern, write to us on WhatsApp and we will look for a solution.

If you have questions about these Terms of Service, about your Service Agreement, or about any of our products, we are here to help you. Our contact channel is WhatsApp: write to us and we will reply promptly.

Reserve your formal communications relating to these terms for the WhatsApp channel, so that we can route you to the appropriate team and follow up on your query. We value your time and aim for clear and timely responses.