Vantegrate for the E-commerce Industry

AI agents for D2C e-commerce and marketplaces: recover abandoned carts and reconcile your payouts

Recover carts, scale conversion and professionalize the last mile without CAC still climbing

D2C brandsOmnichannel retailQuick commerceSubscriptionMarketplaces

Most carts get abandoned and email recovery converts very little.

CAC climbs year after year while the owned database stays unactivated.

Every unanswered WISMO is a dropping NPS.

No matter the model (B2C, D2C, digital B2B, marketplaces, subscription, quick commerce), every e-commerce operation faces the same obstacles today:

Abandoned cartLate responseSettlements in weeksRising CAC

What Vantegrate's AI Platform solves for a Digital Brand or Retailer

The suite covers the full e-commerce business journey

From the cart recovered over WhatsApp at 10 PM to the digital POD of next-day delivery.

Recovers carts, activates the owned database, reconciles marketplaces and delivers with branded tracking: all measured against baseline.

More recovery

Conversion

24/7 cart recovery over WhatsApp with stock, payment, installments and BOPIS built into the checkout.

Higher open rate

Retention

Replenishment, post-purchase, win-back and restock over WhatsApp with higher open rates than email and measurable ROI.

Close in days

Finance

Marketplace settlements, gateway payouts, invoices and chargebacks processed with no manual entry.

Decisions in seconds

Management

GMV, ROAS by channel, LTV, cohorts and marketplace aging in natural language over WhatsApp.

INDUSTRY OVERVIEW

What changed in e-commerce and why CAC no longer pays for itself without artificial intelligence

Repurchase, owned media and post-purchase experience

E-commerce is won by meeting the shopper where they chat, activating the owned database and delivering with branded tracking before CAC keeps climbing.

CAC keeps climbing

  • E-commerce is digital-first and lives on data, but the ground shifted underneath it.

  • The decision-maker lives in Shopify, VTEX or Magento, checks ROAS every morning and knows the cost of an extra second of checkout latency.

  • Meanwhile, iOS 14, the end of cookies and the saturation of Meta and Google push CAC up year after year, without LTV keeping pace.

  • The competition is no longer won with creative: it is won with repeat purchase, owned media, surgical marketplace reconciliation and a post-purchase experience that sustains NPS.

Checkout margin is tightening

  • And margin is decided in what does not show: every chargeback lost for lack of evidence is money gone, every WISMO that lands on CS is an FTE that does not scale, every cohort that does not repurchase is LTV that never arrives.

  • Whoever combines a solid digital stack (Shopify Plus, VTEX, headless commerce, MACH) with AI agents, a CDP connected to the ERP and an activated owned database captures the reshuffle; whoever keeps depending on paid media hands it over.

Del primer WhatsApp al décimo service

Una operación conectada de punta a punta

Before
0Disconnected tools
0Vendors
No visibility
Now
0Platform
0AI agents
Measurable results
INDUSTRY CHALLENGES

5 problems eroding the profitability of D2C brands, omnichannel retailers and marketplaces

Five frictions that cost conversion, repurchase and margin

High cart abandonment with very low email recovery, CAC climbing year after year, marketplaces reconciled in weeks, BFCM decided at the end of the day and WISMO overwhelming CS come up in every conversation with a Head of e-commerce.

We spoke with dozens of founders, Heads of e-commerce, CMOs and CFOs in the sector before defining our suite. These are the pain points that come up in every conversation:

Challenge 01 of 05

Cart abandonment around the sector average, with email recovery converting little

The shopper adds to cart and leaves.

Email automation recovers only a tiny fraction of the abandoned volume.

Instagram DMs go unanswered for hours.

Typical objections (size, color, stock, shipping to the zip code, exchange policy, payment methods) get resolved late or never.

Most purchase intent evaporates with no one following up.

THE VANTEGRATE PROPOSAL FOR E-COMMERCE

The AI platform for e-commerce: five agents that go from cart to repurchase

Five coordinated AI agents for conversion, owned media and post-purchase experience

Vantegrate covers conversational commerce, WhatsApp retention, marketplace and chargeback reconciliation, business intelligence and last mile with one integrated implementation.

Without Vantegrate
With Vantegrate

Email recovery converts very little and Instagram DMs go unanswered for hours

Sellium recovers carts over WhatsApp with stock, payment and reservation in the conversation

The owned database is underused and dependency on paid media is high

Revio activates the base with measurable replenishment, post-purchase and win-back journeys

Mercado Libre, Amazon and Stripe settlements are reconciled by hand over weeks

Arconte processes marketplaces and payouts in hours and assembles chargeback evidence in time

Every tool (Meta, GA4, Shopify, Klaviyo, Triple Whale) gives a different ROAS

Metrix answers on GMV, ROAS, LTV and cohorts in natural language over WhatsApp

The shopper bounces between the store and the courier's website and floods CS with WISMO

Trazzo orchestrates multi-carrier logistics, communicates branded tracking and captures a digital POD

That is Vantegrate for e-commerce:
an integrated suite, implemented turnkey, with baseline metrics agreed with the client and hands-on support after go-live through every BFCM and every season.

Built for D2C brands, omnichannel retailers and marketplaces in Argentina, Mexico, Brazil and the United States

Book a discovery session

Here is how each agent works in e-commerce, with real scenarios by business model.

Salesforce
ISV Partner
AppExchange Partner
Salesforce · Since 2009
Oracle
OCI Partner
Marketplace & OCI Partner
Oracle Cloud Infrastructure
SELLIUM FOR E-COMMERCE

24/7 conversational commerce: recover carts over WhatsApp and Instagram DM with stock, payment and tracking built in

Recovers carts over WhatsApp and Instagram DM with stock, payment and BOPIS

Sellium works around the clock to turn purchase intent into a closed order: recovery, pre-purchase support, BOPIS, subscription and lead capture even when they do not buy today.

Request a SELLIUM demo

Dato clave

Sellium is the salesperson who handles the cart 30 minutes after it gets abandoned.

It lives on the WhatsApp Business API, Instagram DM, Messenger and Apple Business Chat, and meets the shopper where they actually talk: it resolves the specific objection (size, color, stock, shipping window, exchange policy, payment method, authenticity) and closes the sale inside the chat, without sending them to a form.

For e-commerce, Sellium solves four critical scenarios:

D2C fashion brand recovering abandoned carts over WhatsApp

What practical value you'll find when you open this section

Picture a D2C apparel brand with a Shopify store and cart abandonment around the sector average, where email recovery converts very little.

The flow would look like this: Sellium recovers the cart over WhatsApp at 30 minutes, 4 hours and 24 hours with a progressive discount and real stock validation ("that midi dress in size M is still yours, only 1 left, should we close it with free shipping if you pay today?").

The goal is to recover a share of the contacted carts and add GMV with no new CAC.

Typical results for E-commerce:

  • Better cart recovery over WhatsApp than by email: conversational platforms report 15-30% recovery vs. 2-5% for email (vendor data; depends on flow, timing and personalization)
  • First response in seconds pre-purchase: MIT and HBR studies show that contacting a lead within 5 minutes makes it far more likely to move forward than waiting longer
  • Lead capture even without a purchase: name, email, intent and product of interest feed the CRM
  • 24/7 operation without adding headcount to the Customer Service team

Key features for e-commerce:

  • Cart recovery with a smart sequence (30 min, 4 hrs, 24 hrs) and progressive discounts
  • Handling typical objections: stock, size, color, shipping to the zip code, returns, payment methods, warranty
  • Smart search by free-text description or by a photo uploaded by the shopper
  • Real stock validation against the OMS/ERP and temporary reservation of the unit during the conversation
  • Built-in payment collection: secure Stripe, Mercado Pago, MODO, dLocal, PayPal, Adyen or Worldpay link, with installments
  • Automatic application of coupons, gift cards and loyalty programs (Yotpo, LoyaltyLion, Smile.io)
  • BOPIS and click and collect: routing to a store with stock, reservation and pickup code
  • Contextual cross-sell and upsell: bundles, accessories, complements based on the product in question
  • Native integration with Shopify and Shopify Plus, VTEX, Adobe Commerce (Magento), BigCommerce, WooCommerce, Salesforce Commerce Cloud, Tiendanube, PrestaShop, Wix Commerce

Quick commerce grocery resolving pre-purchase questions in seconds

What practical value you'll find when you open this section

A quick commerce grocery operator promises delivery in 30 minutes.

The shopper hesitates: "do you have skim milk?", "does it arrive today in my neighborhood?", "can I pay with my work card?".

Before, those questions got answered by chat with several minutes of delay, and by then the shopper had already switched to another app.

With Sellium, the answers are instant, with stock validation against the WMS, ETA calculation to the shopper's zip code and a direct payment option inside the conversation.

Omnichannel electronics retailer with BOPIS and branch reservation

What practical value you'll find when you open this section

Picture an electronics retailer with physical stores and e-commerce where a significant share of shoppers prefer to pick up in branch.

Sellium handles the WhatsApp inquiry ("do you have the iPhone 16 Pro 256GB in the downtown branch?"), validates branch stock, reserves the unit for 24 hours, processes payment and sends the pickup code.

The goal is for that inquiry to convert better than the traditional web checkout.

Objections around shipping, authenticity and warranty get resolved instantly with the brand's official information.

Subscription commerce managing renewals, pauses and salvageable churn

What practical value you'll find when you open this section

Picture a subscription commerce service that ships a monthly box of curated products and faces cancellations every month.

Before, a cancellation went through immediately.

With Sellium, a cancellation starts a conversation: "we understand, want us to pause for 1 month instead of canceling?" or "we have an upgrade that includes what you are looking for".

The goal is to retain a share of the customers who start canceling, because every point of reduced churn changes the MRR curve.

REVIO FOR E-COMMERCE

WhatsApp marketing automation for D2C and digital retail: turn your database into owned media with measurable ROI

WhatsApp marketing automation with cart, replenishment and win-back journeys

Revio activates the owned database with an open rate far higher than email (sector studies: WhatsApp 75-98% vs. 20-25%) and measurable ROI, complementing email and reducing dependence on paid media.

Request a REVIO demo

Dato clave

Revio is the answer to e-commerce's most expensive question: how to grow revenue without CAC continuing to climb.

And the answer is the owned database, activated with the right timing and messages people actually read.

Where email gets lost, WhatsApp gets opened: Revio orchestrates the recovered cart, replenishment on each customer's cycle and win-back for whoever does not come back.

D2C cosmetics brand with automatic replenishment on an individual cycle

What practical value you'll find when you open this section

Picture a D2C cosmetics brand selling serum, creams and cleansers that customers restock every 45-60 days.

Before, repurchase depended on the customer remembering or seeing an email.

With Revio, every customer gets a personalized reminder on her individual cycle: "your serum is running low, should we restock? We are applying 10% off through loyalty".

The goal is to raise repurchase and generate attributed revenue well above the cost of the platform.

Key automations

  • Typical results for E-commerce:
  • Cart recovery over WhatsApp far higher than email: conversational platforms report 15-30% vs. 2-5% for email (vendor data)
  • Automatic replenishment with solid conversion over the base segmented by cycle
  • Win-back of dormant customers reactivating a share of the base in staggered campaigns

Launches to a base segmented by affinity with direct, measurable response

  • Open rate far higher than email: sector studies put WhatsApp between 75% and 98% versus 20-25% real-world for email (Bird 2024; Brevo 2026)
  • Low opt-out with RFM segmentation and controlled frequency
  • Omnichannel fashion retailer launching a seasonal collection with RFM segmentation
  • Picture an omnichannel fashion retailer launching the summer collection to a base of hundreds of thousands of customers, where traditional email opens and converts little. With Revio, it segments by historically purchased category (dresses, blouses, jeans, accessories), sends a personalized message with curated pieces, a direct link to the PDP and the option to reserve a size. The goal is for attributed sales in the following 72 hours to clearly beat the email equivalent. Typical campaign types in e-commerce:

Staggered cart abandonment (30 min, 4 hrs, 24 hrs) with progressive discount

What practical value you'll find when you open this section

Browse abandonment: a shopper who viewed a product but did not add it to cart

Smart automations

  • Post-purchase: confirmation, tracking, your order has arrived, review request, cross-sell
  • Automatic replenishment for consumable products (cosmetics, supplements, pet, grocery, coffee)
  • Win-back of customers who have not purchased in 60, 90 or 180 days with staggered offers
  • Birthday and purchase-anniversary campaigns with a personalized coupon
  • Restock alerts: notification when a product the customer wanted is back in stock

Black Friday, Cyber Monday, Hot Sale, Mother's Day, Christmas campaigns

What practical value you'll find when you open this section

Quick commerce reducing new-user churn with a post-first-purchase journey

ARCONTE FOR E-COMMERCE

Intelligent processing for e-commerce: marketplace settlements, payouts, invoices and chargebacks without finance growing at the pace of GMV

Marketplace settlements, payouts, invoices and chargebacks with no manual entry

Arconte reconciles Mercado Libre, Amazon, Stripe and Mercado Pago against the OMS and assembles chargeback evidence to win disputes within deadline.

Request a ARCONTE demo

Dato clave

Arconte is what keeps finance from growing at the pace of GMV.

It combines modern OCR with language models (IDP) to read, interpret and extract data from any document (no templates, no fixed-position rules, learning with every batch and validating against business rules).

In e-commerce it does the quiet but expensive work that scales badly by hand: marketplace settlements with thousands of lines, gateway payouts, 3PL and agency invoices, and the evidence for every chargeback assembled in time.

D2C brand reconciling 6 marketplaces (Mercado Libre, Amazon, Falabella, Shopify, Instagram Shop)

What practical value you'll find when you open this section

Picture a D2C brand selling on its Shopify store, on Mercado Libre, on Amazon LATAM, on Falabella and on its Instagram Shop.

Each marketplace sends a monthly settlement with thousands of lines: sales, commissions, deductions, returns, promotions.

Before, two analysts spent two weeks reconciling against the OMS.

With Arconte, settlements are processed in hours; differences get flagged automatically and disputed within the deadline.

With Arconte:

  • Settlements from Mercado Libre, Amazon Seller Central, Walmart Marketplace, Shopee, Falabella, Liverpool, Magalu, eBay processed in hours
  • Stripe, Mercado Pago, MODO, dLocal, Adyen, PayPal, Worldpay payouts cross-checked daily against orders
  • 3PL, performance agency, recurring SaaS, packaging and import invoices loaded into the ERP
  • CAE / UUID / DTE validation against ARCA, SAT, SII, DIAN, Receita Federal, SUNAT
  • A tight exception queue, with a high degree of straight-through processing once the operation matures

Typical results:

  • Marketplace reconciliation time dropping from weeks to hours
  • Unreconciled differences reduced significantly and consistently as a share of GMV
  • Better chargeback win rate with evidence assembled in time: the manual win rate sits around 8-20% in fraud and 54% on average in the US (Mastercard 2025), and automation vendors report up to 80% under Visa Compelling Evidence 3.0 (vendor data)
  • Accounting close shortening toward the top-quartile range in the sector (around 6 days, per APQC)

Quick commerce with daily payout reconciliation and omnichannel retailer with high invoice volume

What practical value you'll find when you open this section

Picture a quick commerce operator processing thousands of orders a day with three gateways: Mercado Pago, Stripe and MODO.

Daily payout reconciliation against orders was manual and always left unexplained differences.

With Arconte, every payout gets cross-checked automatically against orders; differences drop to a minimum and get flagged with a reason (chargeback, refund, commission, adjustment).

Or an omnichannel retailer with thousands of monthly invoices (3PLs, agencies, packaging, SaaS, freelancers, imports) and several full-time people keying data into the ERP with recurring error.

With Arconte, the bulk gets processed with high straight-through processing and the team moves to higher-value work.

For an e-commerce operation with marketplaces, gateways and suppliers:

  • Automatic reconciliation against the OMS, ERP and AP/AR modules (NetSuite, SAP, Dynamics 365 Commerce, EGA Futura)
  • Differences by commission, deduction, refund, chargeback and promotion flagged with a reason
  • Automatic assembly of chargeback evidence (order, tracking, POD, conversation, AVS/CVV, IP)
  • Significant reduction in cost per document processed and in reconciliation time

Chargebacks won with evidence and traceability for regulated verticals (pharma, supplements)

What practical value you'll find when you open this section

Every chargeback lost for lack of evidence is direct money plus the card scheme fee.

Arconte centralizes the original order, tracking, digital POD, Customer Service conversation, AVS/CVV, IP, device fingerprint and assembles the response within the deadline set by Visa, Mastercard or Amex.

Per public data (Mastercard 2025), the manual win rate sits around 8-20% in fraud and 54% on average in the US, and automation vendors report up to 80% under Visa Compelling Evidence 3.0 (vendor data).

For a D2C supplements brand with product regulated by ANMAT and registered with COFEPRIS, it captures batch, expiration and GTIN when goods enter fulfillment and pushes that information to traceability systems such as ANMAT, COFEPRIS, INVIMA, ANVISA depending on the country of operation.

METRIX FOR E-COMMERCE

Business intelligence for e-commerce: ask about GMV, ROAS, LTV or cohorts in natural language and get answers in seconds

Business questions answered in natural language over WhatsApp

Metrix unifies Shopify, Meta Ads, GA4, Klaviyo, Triple Whale and the data warehouse to answer questions about GMV, ROAS, LTV and cohorts in seconds.

Request a METRIX demo

Dato clave

Metrix settles the fight between Meta, GA4, Shopify and Triple Whale over which ROAS is the real one.

We connect the e-commerce data sources (Shopify, VTEX, Magento, BigCommerce, Salesforce Commerce Cloud, OMS, ERP, CRM, CDP, Meta Ads, Google Ads, TikTok Ads, Klaviyo, Triple Whale and the data warehouse) and build a semantic layer that understands the language of the digital business.

The Head of Growth asks over WhatsApp "ROAS by channel today vs. yesterday and vs. BFCM last year" and the answer arrives in seconds, with drill-down into the data behind the number.

For the founder, CMO, Head of Growth, CFO and Head of Operations of an e-commerce business

What practical value you'll find when you open this section

Decisions that used to wait for the data team's report now happen in real time.

Some questions Metrix answers for different digital roles:

CEO / Founder

How are we doing today?

What happened during Black Friday vs. budget?

What is this quarter's LTV/CAC ratio?

Head of e-commerce

Conversion by country?

How is cart abandonment tracking?

Top SKUs of the week?

CMO / Head of Growth

ROAS by channel today?

CAC by campaign?

Which creatives are performing best?

CRM Manager

Open rate of the latest campaign?

Owned media revenue vs. paid?

Win-back of dormant customers?

Head of Operations

How is on-time delivery tracking?

Which SKUs are out of stock?

Return cost by category?

Head of Customer Experience

What is the FRT? · This week's CSAT? · NPS by acquisition channel?

Access from WhatsApp, Slack or Teams with no need to learn traditional BI tools (traditional BI adoption stalls at 25-35% of employees, per Gartner and BARC, and a conversational channel aims to widen that reach)

Structural benefits

  • CFO: Contribution margin per SKU? · Fulfillment cost as % of GMV? · Chargeback rate? · Mercado Libre aging?
  • Performance Manager: Blended CAC vs. channel? · Cohort retention? · Payback period by channel?
  • Structural benefits for the e-commerce sector
  • A single source of truth for the whole organization, with no more arguments between Meta, GA4, Shopify, Klaviyo and Triple Whale over which ROAS is correct
TRAZZO FOR E-COMMERCE

Last mile for e-commerce: AI routing, multi-carrier orchestration and branded post-purchase experience

Last mile with multi-carrier orchestration, proactive tracking and POD

Trazzo unifies Andreani, OCA, DHL, FedEx and an owned fleet into a single experience branded to the store, cuts WISMO to CS and sustains delivery NPS.

Request a TRAZZO demo

Dato clave

Trazzo takes on the invisible phase that costs the most: the stretch between the confirmed order and the shopper's doorbell.

That is where promises break, where the shopper calls CS asking WISMO (Where Is My Order), where a bad delivery eats into repurchase and the brand loses control if it depends on third-party carriers.

Trazzo routes with AI, orchestrates multi-carrier logistics and gives the shopper a post-purchase experience with the brand, not with the courier.

The typical scenario we solve

What practical value you'll find when you open this section

Picture a D2C fashion brand fulfilling from its distribution center with its own fleet of motorcycles and vans, promising same-day delivery downtown and next-day in the metro area.

Before, routes were built in Excel; the shopper saw nothing until the doorbell rang.

With Trazzo, routes get optimized automatically and the shopper receives live tracking with the rider's face and an exact ETA.

The goal is to sharply cut CS calls about WISMO and raise delivery NPS.

With Trazzo:

  • AI route optimization for a D2C, quick commerce or retailer's own delivery fleet
  • Multi-carrier orchestration with Andreani, OCA, DHL, FedEx, UPS, USPS, Correo Argentino, Coordinadora Mercantil, ServiEntrega, Estafeta, 99minutos, Cabify Cargo, iVoy
  • Live tracking link branded to the store (not the courier), embeddable in confirmation emails and post-purchase WhatsApp
  • Proactive notifications to the shopper: confirmed, preparing, out for delivery, nearby, at the door, delivered
  • Digital POD with a photo of the delivered package, receiver signature, geolocation and timestamp
  • Click and collect and BOPIS: in-store preparation, pickup code and ready-for-pickup notification
  • Reverse logistics: return label generation, pickup coordination and reverse tracking
  • Dynamic re-optimization for urgent orders, cancellations or returns

Typical results for E-commerce:

  • Fewer WISMO calls to CS with proactive branded tracking
  • Better compliance with the delivery promise in quick commerce
  • Better delivery NPS for D2C brands with their own fleet
  • Fewer failed deliveries thanks to dynamic re-optimization
  • Lower last-mile cost with an owned fleet (fuel, kilometers, re-deliveries)

Quick commerce with dark stores and D2C subscription orchestrating international 3PLs

What practical value you'll find when you open this section

Picture a quick commerce operator promising 30-minute delivery from dark stores.

With Trazzo, the order gets assigned to the nearest dark store with stock, routed to the optimal rider, the shopper sees live ETA and the goal is to raise compliance with the delivery promise.

For a D2C subscription brand using Andreani, OCA and a 3PL for international shipments, Trazzo unifies everything: the shopper always gets the experience with the brand, no matter who delivers physically; CS has full visibility in a single control tower.

It supports cash on delivery (COD) with Stripe Terminal, Mercado Pago Point and MODO when applicable.

VANTEGRATE ECOSYSTEM SYNERGIES

Where it really shows: when all five agents follow the same shopper

The value shows up when recovery, repurchase and branded delivery form a single experience

An abandoned cart becomes WhatsApp recovery, marketplace reconciliation and delivery with branded tracking without retyping anything across marketing, finance and CX.

Vantegrate ecosystem

One AI Platform, Unified & Integrated
into every process and system in your company

Go-live in 4–8 weeksTypical ROI in 3–6 months24/7 operation · 6 countries
Vantegrate agent hubCentral AI engine connected to the five agents: Arconte, Sellium, Revio, Trazzo and Metrix.

Vantegrate

AI Platform

Arconte

-

Document AI

Sellium

-

WhatsApp Sales

Revio

-

WhatsApp Marketing

Trazzo

-

Logistics AI

Metrix

-

WhatsApp BI

IntelligenceConversationOperations

Regional coverage

Argentina
Mexico
Colombia
Chile
U.S.
Spain
Brazil
+ all of Latin America
Native languages🇪🇸 ES · 🇺🇸 EN · 🇧🇷 PT

Dedicated implementation

We are not self-service. We configure every agent with your rules and your integrations.

1Step 1: Demo and assessment
2Step 2: Proposal and kickoff
3Step 3: Go-live and ongoing support
35+ Integrations
MercadoPagoStripeWhatsApp Business APISAPOracle NetSuiteJD EdwardsDynamics 365Tango GestiónBejermanSalesforceHubSpotShopifyVTEXTiendanubeMercadoPagoStripeWhatsApp Business APISAPOracle NetSuiteJD EdwardsDynamics 365Tango GestiónBejermanSalesforceHubSpotShopifyVTEXTiendanube
Partners and platform standards
Salesforce PartnerOracle PartnerSOC 2 Type IIISO 27001PCI DSS99.9% SLA

Dato clave

A D2C brand or a marketplace could buy five disconnected tools: a chatbot, a WhatsApp marketing platform, an invoice OCR, a BI and a post-purchase system.

That would mean five contracts, five vendors, five implementations and no data flowing from the recovered cart to delivery and repurchase.

Dato clave

Vantegrate goes the other way: each agent was designed to hand the shopper to the next, and a single team implements it all.

These are the synergies that most move the needle in e-commerce:

Sellium + Revio

From recovered cart to repeat customer

A new shopper adds a dress to the cart and leaves.

Sellium recovers the cart over WhatsApp with a discount, free shipping and stock reservation; it closes the sale.

If the shopper does not come back within her expected cycle (45 days for fashion, 60 days for cosmetics), Revio automatically fires a reminder with curated products based on history.

If she buys, the cycle renews; if not, we escalate to a win-back campaign with a staggered coupon.

The acquisition cost pays for itself over months of recurring orders.

Sellium + Trazzo

B2C orders delivered with proactive tracking and POD

A shopper closes an order over WhatsApp with Sellium at 10 PM.

Trazzo receives the order, assigns it to the next day's optimized route, sends the tracking link with the brand's look and the rider's face, captures a digital POD and asks for a rating at the end.

The next day, Revio fires post-purchase messaging with a review request and cross-sell.

The whole process, from the inquiry to the delivery rating, happens without anyone on the admin team stepping in.

Arconte + Metrix

Reconciled marketplace settlements and real-time real margin

Monthly settlements from Mercado Libre, Amazon and Falabella land in Arconte, which processes them, cross-checks them against the OMS and flags differences automatically.

Metrix queries that information in real time and gives the CFO contribution margin per SKU, fulfillment cost as % of GMV and aging by marketplace.

Pricing, channel mix and deduction dispute decisions get made with today's data, not last month's close.

Sellium + Metrix

Conversational commerce that learns from itself

Every Sellium conversation generates data: which objections come up most, which discounts convert best, which hours concentrate intent.

Metrix turns that into actionable intelligence: "carts recovered with free shipping convert noticeably better than with a discount", "size M runs out on weekends", "the exchanges and returns objection shows up in a large share of abandoned carts".

The sales agent does not just sell: it also points to how to improve checkout, the exchange policy and the promotional offer.

Revio + Trazzo

An integrated end-to-end customer experience with WhatsApp

A customer gets a message from Revio reminding her to restock cosmetics.

She confirms with an emoji.

The order enters the ERP, Trazzo assigns it to the next day's route, communicates live branded tracking and captures a POD with a photo of the package.

The day after delivery, Revio fires an NPS survey and, depending on the rating, a cross-sell campaign or a service-recovery attempt.

The shopper lives a premium experience the competition cannot replicate without the full ecosystem.

VALUE BY TYPE OF E-COMMERCE BUSINESS

We design every implementation around each client's e-commerce model

A D2C brand, quick commerce, subscription and marketplace need different focuses

D2C brands, omnichannel retailers, quick commerce, subscriptions and marketplaces share technology, but not the same operating goals.

Dato clave

There is no such thing as a single "e-commerce business".

Each model has its own metrics, cycles and pain points.

That is why every Vantegrate implementation is tailored to it.

For D2C brands with their own store (Shopify Plus, VTEX, Tiendanube, headless)

What practical value you'll find when you open this section

The focus is incremental GMV, repurchase and LTV.

Vantegrate recovers carts over WhatsApp, automates replenishment and win-back, reconciles the marketplaces where the brand also sells, delivers conversational BI on ROAS by channel and professionalizes the last mile with an owned fleet or multi-carrier.

The brand grows without CAC continuing to climb.

For omnichannel retailers with physical stores and e-commerce

What practical value you'll find when you open this section

The focus is unifying the experience across channels, capturing digital intent and routing to a branch when it makes sense.

Vantegrate handles WhatsApp with BOPIS and click and collect, communicates when branch pickups are ready, optimizes the last mile of owned delivery, reconciles settlements and measures omnichannel vs.

digital-only shopper cohorts.

For quick commerce in grocery, convenience or pharma

What practical value you'll find when you open this section

The focus is meeting the promise (10-60 minutes) and retaining the new user.

Vantegrate resolves pre-purchase questions in seconds, optimizes routing from dark stores with dynamic reassignment, communicates live ETA, captures POD and fires post-first-purchase retention journeys.

The goal is to raise compliance with the delivery promise.

For subscription commerce (monthly boxes, replenishment, memberships)

What practical value you'll find when you open this section

The focus is reducing churn and raising MRR.

Vantegrate tries to retain every cancellation with an offer flow (pause, downgrade, upgrade, plan change), automates replenishment, communicates skip-month and next-box in advance, and measures churn by cohort and by reason.

Every point of salvageable churn reduced changes the MRR curve.

For marketplaces and multi-seller operators

What practical value you'll find when you open this section

The focus is activating buyers and sellers, reconciling payouts and meeting SLAs.

Vantegrate handles buyers and sellers over WhatsApp, fires campaigns segmented by favorite seller and hot category, reconciles payouts against orders daily and delivers BI on GMV by seller, share, take rate and NPS by segment.

WHY VANTEGRATE

We do not sell you a license: we leave AI recovering carts

We do not sell software: we deliver artificial intelligence implemented in the store, the owned database and the last mile

Our team configures, integrates, trains and supports the e-commerce operation (including BFCM preparation) so artificial intelligence works in production, not just in a demo.

Dato clave

The market is full of self-service platforms that promise a lot and deliver little: a low fee, and then you configure, integrate, train and maintain it yourself.

With time and a technical team, something eventually works.

But the cart gets abandoned right now and BFCM does not wait for you to finish configuring.

Dato clave

Vantegrate is something else.

We are a premium implementation team with experience across D2C brands, omnichannel retailers, marketplaces and quick commerce operators in Latin America and the United States.

We take the measurements, configure the suite, integrate with the e-commerce platform, the OMS, the ERP, the CDP, the marketing automation and the gateways, train the team and stay on as an operating partner, through every BFCM and every season.

What sets us apart

Six pillars that define how we work in e-commerce

End-to-end managed implementation

The client only validates and approves. No programming, no API configuration, no model training on the e-commerce business's internal team.

Native integration with Shopify, VTEX and Salesforce Commerce Cloud

For retailers and D2C brands already running those platforms, we come in as first-class citizens, without replacing the e-commerce platform, the OMS or the CDP.

Focus on mid-sized and large brands and retailers

We do not serve thousands of small accounts; we serve a few digital operators in depth, with experience in BFCM, drops and international expansions.

Complete suite, a single partner

Conversational commerce, retention, documents, BI and last mile integrated in one project, one team, one contract.

Verifiable results

Every implementation includes the client's baseline metrics and quantifiable targets: incremental GMV, cart recovery rate, LTV, ROAS, WISMO, delivery NPS, chargeback win rate.

Continuous post-go-live support

We do not abandon the operation after launch. We stay through every BFCM, every drop, every SKU launch and every geographic expansion.

Security and compliance

International certifications inherited from the platforms your implementation runs on, Salesforce and Oracle Cloud Infrastructure (PCI DSS Level 1, SOC 2 Type II, ISO 27001), E2E encryption, support for PSD2 / Strong Customer Authentication and 3DS2, granular access controls and compliance with local regulations. For an e-commerce operation handling card data, shopper PII and regulated-product traceability, that is not optional: it is a requirement.

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Vantegrate

The client configures, integrates and maintains

End-to-end managed implementation

APIs and connectors left to the IT team

Native integration with Shopify, VTEX, Salesforce Commerce Cloud

Thousands of accounts with standardized attention

A few digital operators, maximum depth

Five tools from five vendors

Conversational, retention, docs, BI and last mile in one

No baseline metrics or per-model targets

Verifiable results from day one

The vendor disappears after launch

An operating partner through every BFCM and season

Verifiable artificial intelligence results in the e-commerce sector

Repurchase, CAC and LTV indicators that measure real impact

Every implementation starts from a baseline and is evaluated with concrete indicators from the digital business.

Every implementation is measured for maximum results. These are the fronts where our e-commerce clients see consistent improvements when adopting the full suite:

In sales (Sellium)

What practical value you'll find when you open this section

  • Better cart recovery over WhatsApp than by email (conversational platforms report 15-30% vs. 2-5%; vendor data)
  • First response in seconds pre-purchase, within the 5-minute window MIT and HBR flag as critical
  • Better conversion on BOPIS inquiries than the traditional web checkout
  • A share of salvageable churn recovered in subscription commerce

In retention and replenishment (Revio)

What practical value you'll find when you open this section

  • Automatic replenishment with solid conversion over the base segmented by cycle
  • Win-back of dormant customers reactivating a share of the base in staggered campaigns
  • Open rate far higher than email: sector studies put WhatsApp at 75-98% vs. 20-25% real-world (Bird; Brevo)
  • More owned media revenue combining WhatsApp and email

In administrative processes (Arconte)

What practical value you'll find when you open this section

  • Significant reduction in cost per document processed
  • Marketplace reconciliation time dropping from weeks to hours
  • Better chargeback win rate with evidence assembled in time (vendors report up to 80% under Visa CE3.0; vendor data)
  • Unreconciled differences reduced consistently as a share of GMV

In decisions and business intelligence (Metrix)

What practical value you'll find when you open this section

  • Time to get a data point dropping from days to seconds
  • ROAS by channel, cohorts and LTV in natural language over WhatsApp
  • Higher adoption than traditional BI, which stalls at 25-35% of employees (Gartner; BARC)
  • BFCM decisions made in minutes, not at the end of the day

In logistics and last mile (Trazzo)

What practical value you'll find when you open this section

  • Fewer WISMO calls to CS with proactive branded tracking
  • Better delivery NPS with an owned D2C fleet
  • Better compliance with the delivery promise in quick commerce
  • Lower last-mile cost with an owned fleet

We show you how this lands on your checkout and your database, not on a generic e-commerce

A personalized demo to understand your real operation

The first conversation identifies frictions, prioritizes products and projects returns with data from your specific case.

Dato clave

We do not do canned demos.

The first conversation is a working session: we understand whether you are D2C, omnichannel retail, quick commerce, subscription or marketplace, and where your margin is leaking.

We flag which agents would give you the most impact and project results with your own numbers: GMV, CR, AOV, LTV, CAC, ROAS.

Anyone who requests a personalized demo walks away with

What practical value you'll find when you open this section

  • A clear diagnosis of the friction points in their e-commerce operation
  • A prioritized recommendation of which AI Platform products to implement first
  • A return-on-investment projection calculated with their data
  • An implementation plan with timeline and required resources, including BFCM preparation if applicable
  • Want to learn more about pricing and engagement models? Our team puts together a tailored proposal after the discovery session.
Preguntas frecuentes

Frequently asked questions about artificial intelligence for e-commerce

The essentials to understand how Vantegrate is implemented across D2C brands, omnichannel retailers, quick commerce, subscription commerce and marketplaces.

Platform

What kinds of e-commerce businesses can use Vantegrate?

Vantegrate is built for the seven typical models in the sector: D2C brands with their own store (Shopify Plus, VTEX, Tiendanube, headless), omnichannel retailers with physical stores and e-commerce, digital B2B with corporate catalogs, subscription commerce (monthly boxes, replenishment, memberships), mobile and social commerce (Instagram Shopping, TikTok Shop), quick commerce for grocery, convenience and pharma, and multi-seller marketplaces. Sub-verticals covered: fashion, electronics, home, beauty, sports, toys, furniture, grocery, pharma and wellness, travel, digital goods, automotive and B2B wholesale digital.

Platform

Does Vantegrate replace my e-commerce platform, OMS or ERP?

No. Vantegrate integrates with your existing systems (Shopify and Shopify Plus, VTEX, Adobe Commerce, BigCommerce, Salesforce Commerce Cloud, Tiendanube, WooCommerce, headless commerce with commercetools / MACH; NetSuite, SAP S/4HANA Retail, Dynamics 365 Commerce, Brightpearl, Linnworks, EGA Futura ERP) and with your marketing automation (Klaviyo, Salesforce Marketing Cloud, Braze, Iterable), CDP (Segment, mParticle, Tealium, Salesforce Data Cloud) and attribution (Triple Whale, Northbeam, Polar Analytics). The goal is to speed up the operation without forcing the e-commerce business to replace its stack.

Product

Can Sellium automatically recover abandoned carts over WhatsApp?

Yes. It is one of the core use cases. Sellium runs automatic sequences at 30 minutes, 4 hours and 24 hours with a progressive discount, real stock validation and temporary product reservation. Conversational platforms report cart recovery far higher than email (15-30% vs. 2-5%; vendor data, depending on flow, timing and personalization). It collects payment within the same conversation with a secure Stripe, Mercado Pago, MODO, dLocal, Adyen or PayPal link and fires the order to the OMS for preparation.

Product

Does Sellium work for omnichannel retailers with BOPIS and click and collect?

Yes. It validates branch stock, reserves the unit for 24 hours, processes payment online and sends the pickup code to the shopper. For retailers with a physical network, it tends to convert better than the traditional web checkout. Trazzo complements it with ready-for-pickup notifications, code generation and less time spent by the shopper in-branch.

Implementation

How is the result of an e-commerce implementation measured?

Every project starts from an operating baseline and is measured with concrete sector indicators: incremental GMV, cart recovery rate, conversion rate, AOV, CAC, LTV, ROAS by channel, churn (in subscription), repeat purchase rate, FRT, WISMO to CS, delivery NPS, return rate, cost per document processed, chargeback win rate and unreconciled differences as % of GMV.

Implementation

How long does a Sellium implementation take for a Shopify Plus store?

The typical Sellium go-live runs 2 to 4 weeks: connecting the platform, configuring the catalog, defining flows (cart recovery, pre-purchase support, post-purchase, BOPIS), payment gateway and Meta's approval of WhatsApp templates. Arconte and Trazzo fall in the 4 to 8 week range. Revio and Metrix tend to move faster (2-4 weeks for the first production use case). For headless or multi-country implementations, the modeling phase can take longer.

Platform

How does Vantegrate's artificial intelligence work at an e-commerce business?

The AI agents integrate with the e-commerce platform, the OMS, the ERP, the CRM, the CDP, paid media platforms (Meta Ads, Google Ads, TikTok Ads), marketing automation, payment gateways and 3PLs/couriers. They handle WhatsApp, Instagram DM and Messenger, process documents with OCR plus LLM (IDP), answer business questions in natural language and optimize routes with VRP engines. All without replacing the current systems.

Product

Does Arconte reconcile settlements from Mercado Libre, Amazon, Walmart and Shopee?

Yes. It processes settlements from Mercado Libre, Amazon Seller Central, Walmart Marketplace, Shopee, Falabella, Liverpool, Magalu and eBay with thousands of lines, and reconciles them against the OMS, flagging differences by reason (commission, deduction, refund, chargeback, promotion). Reconciliation time drops from weeks to hours, and recovering misapplied deductions adds margin that used to be lost.

Product

Does Arconte help assemble chargeback evidence?

Yes. It centralizes the original order, tracking, Trazzo's digital POD, the customer service conversation, AVS/CVV, IP, device fingerprint, and assembles the response within the card scheme's deadline (Visa, Mastercard, Amex). Per public data (Mastercard 2025), the manual win rate sits around 8-20% in fraud and 54% on average in the US, and automation vendors report up to 80% under Visa Compelling Evidence 3.0 (vendor data). It integrates with Stripe Radar, Signifyd, Riskified, Forter and Kount.

Product

Does Trazzo replace the Andreani, OCA, DHL or FedEx tracking system?

No, it unifies them. Trazzo orchestrates multiple carriers (Andreani, OCA, Correo Argentino, Coordinadora Mercantil, ServiEntrega, Estafeta, DHL, FedEx, UPS, USPS, 99minutos, Cabify Cargo, iVoy) and shows the shopper a single experience branded to your store, regardless of who delivers physically. The shopper stops bouncing between the store and the courier's website, and WISMO to CS drops sharply.

Security

Do you comply with PCI DSS Level 1 and SCA / PSD2 for operations in Europe?

Yes. Payments are processed with secure links issued by PCI DSS Level 1 certified gateways (Stripe, Mercado Pago, Adyen, dLocal, MODO, PayPal); Vantegrate never touches card data. The gateways we integrate with comply with Strong Customer Authentication and 3DS2 for EU operations. For the US it operates under Stripe's and Adyen's current standards. Your implementation runs on Salesforce and Oracle Cloud Infrastructure, which maintain SOC 2 Type II and ISO 27001: those certifications belong to the platforms, not to Vantegrate. We comply with Law 25.326, LGPD, LFPDPPP, GDPR, CCPA / CPRA, CAN-SPAM and regional consumer protection rules.

Platform

Does Metrix connect with Shopify, Meta Ads, Klaviyo, Triple Whale and Snowflake?

Yes. Native connection with Shopify and Shopify Plus, VTEX, Adobe Commerce, BigCommerce, Salesforce Commerce Cloud, NetSuite, SAP S/4HANA, Dynamics 365 Commerce, Tango Gestion, EGA Futura ERP, with paid media platforms (Meta Ads, Google Ads, TikTok Ads, Pinterest Ads, Amazon Ads, LinkedIn), marketing automation (Klaviyo, Marketing Cloud, Braze), attribution (Triple Whale, Northbeam, Polar Analytics, Hyros) and data warehouses (Snowflake, BigQuery, Redshift, Databricks).

Product

How do I automate abandoned cart, replenishment and win-back for my D2C brand?

Automating the full WhatsApp retention cycle requires: integration with the e-commerce platform, CDP, marketing automation and gateway; a semantic layer with unified cohort, RFM and LTV definitions; Meta-approved templates; traceable opt-in. Sellium plus Revio cover the flow: Sellium recovers the cart in real time with stock and payment; Revio fires replenishment, post-purchase and win-back journeys for dormant customers (60/90/180 days), restock alerts, birthday and BFCM campaigns segmented by category affinity.

ROI

How do you measure the ROI of artificial intelligence in an e-commerce business?

ROI is measured by combining incremental revenue (recovered carts with attributed value, new conversational sales, AOV improved through upsell, owned media revenue via WhatsApp, salvageable churn recovered in subscription, marketplace deductions successfully disputed) with operating savings (CS that does not scale at the pace of GMV, fewer WISMO calls to CS with proactive tracking, marketplace reconciliation dropping from weeks to hours, chargebacks won with automated evidence). Every implementation starts from a baseline and is measured with concrete KPIs: GMV, CR, AOV, LTV, CAC, ROAS, NPS, return rate.

Each AI agent applied to e-commerce is part of a broader suite. Get to know each product in detail, the technology it runs on and how to engage us.

Products

Explore each agent in depth: Sellium for conversational commerce and cart recovery over WhatsApp and Instagram DM, Revio for replenishment, post-purchase and win-back journeys, Arconte for marketplace settlement processing and chargeback evidence assembly, Metrix for conversational business intelligence on GMV and ROAS, and Trazzo for last mile with multi-carrier orchestration and branded tracking.

Technology

Vantegrate integrates with the stack you already run: Salesforce Commerce Cloud and Data Cloud, Oracle Commerce and database, platforms that provide the security and compliance standards (PCI DSS Level 1, SOC 2, ISO 27001) demanded by a digital operation handling card data, PII and regulated-product traceability.

Company

Behind the suite is a premium implementation team focused on mid-sized and large D2C brands, omnichannel retailers, quick commerce and marketplaces. Learn more about Vantegrate and review the available engagement models.

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