AI agents for omnichannel retail: per-branch stock, BOPIS and loyalty in a single conversation

Vantegrate is built for the nine typical retail sub-verticals: supermarkets and hypermarkets, convenience stores (modern kiosks, minimarkets, gas stations), department stores, specialty retail (electronics, sporting goods, beauty, pets, books, toys, hardware), fashion retail (apparel, footwear, luxury), home improvement (building supply, plumbing, furniture, decor), pharmacy retail (pharmacies, perfumery and wellness), electronics retail and luxury retail with clienteling. It applies to traditional brick-and-mortar, real omnichannel (store + e-commerce + app + marketplace + social), franchise retail, chains with their own marketplace or as a seller, and pure digital retail.

No. Vantegrate integrates with your existing systems: POS (Shopify POS, NCR Counterpoint and Aloha, Oracle Retail Xstore, Lightspeed Retail, LS Retail, Toast, Square), retail ERP (SAP S/4HANA Retail, Oracle Retail Merchandising, Microsoft Dynamics 365 Commerce, NetSuite SuiteCommerce, EGA Futura ERP), OMS (Manhattan Active Omni, IBM Sterling, fluentcommerce, Salesforce OMS), e-commerce (Shopify Plus, VTEX, Adobe Commerce, BigCommerce, Salesforce Commerce Cloud), CRM and loyalty (Salesforce Customer 360, Salesforce Loyalty Management, Yotpo, LoyaltyLion, Smile.io, Antavo). The goal is to speed up the operation without forcing the chain to replace its stack.

Yes. It's one of the core use cases in retail. Sellium checks stock live against the OMS and/or POS for every store in the network. It supports BOPIS and click & collect with a pickup code, ship from store when the branch nearest the customer has stock that isn't in the distribution center, ship to store, endless aisle (selling online what isn't in the physical store, fulfilled from another branch or the DC) and BORIS for cross-channel returns (buy online, return at any branch).

Yes. It identifies the member by phone, email or loyalty number, shows available points, applies benefits, adds points for the purchase and lets them be redeemed in the conversation. It integrates with Salesforce Loyalty Management, Yotpo, LoyaltyLion, Smile.io, Antavo and custom solutions. For fashion and luxury retail, it does clienteling: it identifies the VIP customer, assigns their preferred associate and opens the conversation with context (purchase history, preferences, sizes, brands).

Every project starts from an operating baseline and is measured with concrete sector indicators: same-store sales, in-store conversion (with people counting), ATV, UPT, sell-through, inventory turns, shrinkage, fill rate, NPS by branch and channel, repeat purchase rate, loyalty program activation, omnichannel adoption (the omnichannel shopper tends to spend considerably more than the single-channel one), unreconciled POS-gateway differences and cost per document processed.

Between 6 and 12 weeks depending on complexity. We implement in phases: pilot with a cluster of stores (weeks 1-4), progressive rollout (weeks 5-8), optimization (weeks 9-12). It includes connecting the POS (sometimes several legacy systems coexist), OMS, e-commerce, loyalty, gateways and carriers. For chains with franchises or multi-country footprints, the modeling phase can extend further.

The AI agents integrate with the POS, OMS, retail ERP, e-commerce, CRM, CDP, loyalty program, workforce management, footfall sensors (RetailNext, ShopperTrak, FootfallCam), paid media and data warehouse. They serve on WhatsApp, Instagram DM and Messenger with real per-branch stock, process vendor invoices and sanitary traceability with OCR + LLM (IDP), answer business questions in natural language and optimize the omnichannel last mile with VRP engines. All without replacing the current systems.

Yes. For pharmacy chains, Sellium distinguishes between OTC products (direct close), perfumery and wellness (close with loyalty) and prescription medications (availability check and routing to the pharmacist). Arconte captures batch, expiration date and GTIN on merchandise receipt at each branch (the associate photographs the delivery note on WhatsApp) and pushes the data to the ANMAT traceability system, complying with Disposition 3683/11. Trazzo validates batch/expiration on the POD. It complies with ANMAT, COFEPRIS, INVIMA, ANVISA depending on the country.

Yes. It's one of the core use cases in retail. It processes every vendor invoice, identifies each deduction (slotting fees, MDF, co-op advertising, fill rate penalties, expiration-related returns) and matches it against the commercial agreement loaded in the TPM (SAP TPM, Oracle Retail TPM, Salesforce Consumer Goods Cloud TPM) or the ERP. Misapplied deductions are flagged automatically for dispute, recovering margin that leaks today unnoticed.

Yes. Each day's Z report by branch, payment method (Visa credit, Visa debit, Mastercard, Amex, Mercado Pago, MODO, wallets, local debit, Niubiz, Prisma) and settlement date is matched against the payouts. Differences are reduced to a minimum and identified by cause (chargeback, refund, fee, adjustment). In chains with dozens of branches that's equivalent to freeing up several full-time staff dedicated solely to reconciliation.

Yes. Payments are processed with secure links issued by PCI DSS Level 1 certified gateways (Stripe, Mercado Pago, Adyen, dLocal, MODO, PayPal); Vantegrate never touches card data. The integrated gateways comply with Strong Customer Authentication and 3DS2 for EU transactions. Your implementation runs on Salesforce and Oracle Cloud Infrastructure, which maintain SOC 2 Type II and ISO 27001: those certifications belong to the platforms, not to Vantegrate. We comply with Law 25.326, LGPD, LFPDPPP, GDPR, CCPA / CPRA, the CAN-SPAM Act, regional consumer protection rules (Ley 24.240, Sernac, Procon, Profeco), WhatsApp Business Platform policies and sector regulations (ANMAT, COFEPRIS, INVIMA, ANVISA for pharmacy retail).

Yes. It's configurable by operating unit: each franchise sees and operates only its own stock, orders and metrics, with the franchisor's commercial rules (prices, promotions, exchange policy). Consolidated reporting for the franchisor with same-store sales by franchise, manager rankings and zone comparisons. Granular permissions by branch/zone are native.

Yes. It cross-references footfall by branch and hour against conversion, ATV, UPT and sales. It lets you ask questions like "which branches have high footfall and low conversion?" or "what's the peak hour at the downtown branch and what staffing do I have scheduled?". It integrates with RetailNext, ShopperTrak, FootfallCam, Brickstream and custom people-counting solutions.

ROI is measured by combining incremental revenue (double-digit lift in omnichannel inquiry conversion, ATV improved through cross-sell, activation of dormant loyalty members, cyclical repurchase in pharmacy, recovery of vendor deductions) with operating savings (accounting close moving toward the top quartile's few days, automated POS-gateway reconciliation, marked drop in WISMO calls to customer service, administrative staff freed up with every store opening). Every implementation starts from a baseline and is measured with concrete retail KPIs: same-store sales, UPT, ATV, in-store conversion, shrinkage, NPS by branch.