WhatsApp payment reminders, from the first nudge to the final notice

Yes. Messages are built and copied on screen with no sign-up. To download the full PDF pack, with the five stages in all three tones, we ask for your name, email, company and company size once.

Yes, as a Meta-approved template. Outside the 24-hour window that opens with the customer's last message, the WhatsApp Business API only lets you send templates, and a reminder about the customer's own invoice falls under the utility category, according to Meta's template categories. Meta charges for each delivered template based on the customer's country (Meta pricing); if the message adds a promotion, it becomes marketing. What it costs in each country is in the WhatsApp API pricing guide.

The tone rises with the days overdue: friendly before the due date and on the day, firm once the invoice is overdue, and formal for the final notice or for customers who expect that register. The stages of a collections process, with their channel and tone, are covered in what collections are.

Threats, sensitive data or messages at odd hours. Each message says who is writing and about which invoice, goes out during business hours and only reaches people who agreed to receive messages from your company. It never asks for card or account numbers: the WhatsApp Business policy prohibits it, and a payment link or your company's account details are enough. The same policy rules out debt collection as a service: these messages are for a company reminding its own customer about its own invoice.

The details you enter (customer, amount, invoice and payment link) stay in your browser. Along with your name, email and company we keep only the stage, tone and currency you chose and how many details you filled in, to send you the link to the tool and Vantegrate updates, which you can stop anytime.