VantegrateNative API integrationIntegrate Infobip with AI agentsto sell over WhatsApp and SMS
Sellium and Revio, Vantegrate's AI agents, use Infobip's API as their channel for WhatsApp and SMS: they answer, qualify, quote and send consent-based campaigns with data from your CRM and ERP. Every conversation is logged in Salesforce or your CRM, and the Infobip account stays in your company's name.
How the data flows
What does it mean to integrate Infobip with Vantegrate's AI agents?
Integrating Infobip with Vantegrate's AI agents means using Infobip as the messaging channel (WhatsApp, SMS and RCS) and your CRM as the system of record. Sellium and Revio connect to the Infobip REST API with an API key from your account, receive every message through a webhook, answer with your prices and stock, and log the conversation in Salesforce or your CRM.
Infobip is a cloud communications platform founded in Croatia, an official WhatsApp Business Solution Provider, with offices in the United States and across Latin America, from Mexico City to Buenos Aires (Infobip). It fits a company that serves customers in both markets with one provider: WhatsApp where customers use it, and SMS where they don't. Vantegrate is not an Infobip partner: it integrates through Infobip's public API.
What do you want to connect to your Infobip?
Pick what you need and we'll write the message for you.
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2 · What our team receives
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What moves between Infobip, the agent and your CRM
Infobip carries the message and reports every event; the agent reads your systems to answer and logs the result in your CRM.
Inbound messages by channel
With one subscription per channel, Infobip sends every inbound message from WhatsApp, SMS or RCS to your webhook, and the agent replies in the same thread with live data from your ERP or CRM.
Deliveries, reads and clicks
Delivery, read (on WhatsApp and RCS) and click events reach the same webhook, so the agent knows which message was read and which one failed before it writes again.
Consent, opt-outs and logging
Every consent is stored with its date, channel and wording, every opt-out goes to the suppression list, and the conversation lands on the contact in your CRM with its outcome.
How the integration works, step by step
Vantegrate handles the setup and rollout. Your team authorizes access, approves the templates and validates.
Connection through the Infobip API
We connect the agent to the Infobip REST API with an API key from your account, limited by API scopes, on the dedicated base URL Infobip assigns to each customer.
Webhooks signed with HMAC
We create each channel's subscriptions pointing to the agent's webhook, with an HMAC signature in the X-Hub-Signature header, so it only processes notifications that come from Infobip.
Senders, templates and registration
We get your WhatsApp sender and Meta-approved templates ready and, if you text US numbers, the 10DLC registration of your brand and campaigns.
Validation with real data
We test with real conversations, validate with your IT and sales teams, and roll out in phases: inbound first, then campaigns.
Infobip as a channel and AgentOS: what each piece does
Infobip folded its Moments, People, Answers and Conversations platforms into AgentOS, its system for building your own agents and journeys; the earlier product names were retired and live on as AgentOS modules (Infobip). For Salesforce, Infobip publishes its own integrations: messaging inside Marketing Cloud journeys, messaging in Service Cloud, and audience sync from Sales Cloud (Infobip).
A Vantegrate agent doesn't replace any of that. It uses Infobip as its channel and brings something else: a finished agent, operated by Vantegrate, that sells with your price lists, your stock and your customers' credit, and logs every conversation in your CRM. If your team already builds on AgentOS, the two run side by side, with a clear rule on which number and which flow each one handles.
| Piece | What it does | Who runs it |
|---|---|---|
| Infobip's API and channels | Carries WhatsApp, SMS, RCS and voice, and reports every event through a webhook | Infobip, under your company's account |
| AgentOS | Builds your own agents, chatbots and journeys on Infobip | Your team, on Infobip's platform |
| Infobip's Salesforce integrations | Messaging in Marketing Cloud and Service Cloud, audiences from Sales Cloud | Infobip, connected to your org |
| Sellium and Revio | Sell and run campaigns with your prices, stock and CRM | Vantegrate, end to end |
Each piece as described in Infobip's documentation; your project's scope is defined during discovery.
Infobip is a third-party product: it is integrated through its public API and webhooks, under your company's account. Vantegrate is not an Infobip partner and publishes no app on Infobip's Exchange: it configures the connection and the link to your CRM, with the permissions you authorize.
Infobip in the United States: 10DLC registration, TCPA and opt-outs
In the US, WhatsApp is one channel among several: 32% of US adults use it (Pew Research Center, 2025), and Meta does not deliver WhatsApp marketing templates to US phone numbers (Meta). Conversations your customers start are not affected, but a campaign to those numbers goes out over SMS (Infobip also offers RCS on the same API).
Sending SMS from an application over a local 10-digit number (10DLC) requires registering your brand and each campaign with The Campaign Registry (TCR). Infobip is a registered Campaign Service Provider with TCR: you register from its console or through its API, and Infobip reviews the campaign before submitting it (Infobip). For high-volume campaigns it offers short codes, and for customer support, toll-free numbers (Infobip).
The federal law behind marketing texts is the TCPA: it requires prior express written consent when they are sent with automated systems. The FCC rule treats seven keywords as an opt-out, and also a reply in other words if a reasonable person would read it that way; the FCC later adopted a change that would let senders set an exclusive opt-out method (Day Pitney, 2026). Revio's flow treats those replies as opt-outs anyway, because that is what the customer asked for.
On RCS, Juniper Research singles out Infobip as the first provider to launch it across all major US carriers, as Infobip reports. The agents don't run RCS as a live feature: if you want it, we evaluate it during discovery.
| Rule | What it requires | Source |
|---|---|---|
| 10DLC registration | Brand and campaigns registered with TCR before sending from a local number | Infobip |
| Consent (TCPA) | Prior express written consent for marketing sent with automated systems | 47 CFR 64.1200 |
| Opt-outs | STOP, QUIT, END, REVOKE, OPT OUT, CANCEL or UNSUBSCRIBE, or any reply that reads as one; honored within 10 business days | 47 CFR 64.1200 |
| Calling hours | Telemarketing only between 8 a.m. and 9 p.m., recipient's local time | 47 CFR 64.1200 |
| Damages | $500 per violating message, up to $1,500 if willful | 47 U.S.C. 227 |
A summary for information only, not legal advice: your legal team decides how each rule applies to your program.
What the agent does with each rule: the 10DLC brand and campaigns are registered in your company's name in your Infobip account; Revio stores every consent, sends every opt-out to the suppression list and schedules sends within the allowed hours for each recipient.
You've seen how it connects. Want to walk through your case?
Tell us how your Infobip is set up and we'll tell you what data we need and where the agent connects.
An agent connected to your Infobip vs. a standalone tool
| Standalone AI tool | Agent connected to your Infobip | |
|---|---|---|
| Data source | An exported list | Prices, stock and CRM, checked live |
| Where your data lives | In the messaging tool | Messages go through Infobip; records stay in your CRM |
| Result of each conversation | Stuck in another app | Logged on the contact, in your CRM |
| Consent and opt-outs | No history per contact | Date, channel and wording on record |
| Reaching production | Often stalls as a pilot | Validated, phased rollout |
Why add an agent to your Infobip channel
Third-party figures, each with its published source, to size the channel. None of them is a Vantegrate result.
800+
Direct mobile operator connections in Infobip's network, according to the company
Nearly 7x
More likely to qualify a lead when you contact it within the first hour than an hour later
72%
Median open rate per brand for WhatsApp campaigns, based on delivered messages
The connection count comes from Infobip and may change: check it before you use it in a proposal. Pew measures who uses WhatsApp at all, not business use. HBR studied 1.25 million leads at US companies. Chatarmin measures its own e-commerce brands and counts a read receipt as an open.
Which agents run on Infobip
Sellium answers what comes in through your Infobip number, and Revio starts the campaigns, only with contacts who agreed to receive them. Both log the outcome in your CRM.
Sellium
Sales agent on WhatsApp and SMS: receives every inbound message through Infobip, qualifies, quotes with your price lists and stock, books meetings and hands off to a sales rep with the full context. Every conversation is logged as a lead or opportunity in your CRM.
Explore Sellium
Revio
Marketing and win-back agent: sends approved WhatsApp templates through Infobip and, for US numbers, SMS with 10DLC registration, only to contacts who gave consent. It logs every opt-out and stops the sequence when the customer buys.
Explore RevioThe message goes through Infobip, and the data stays in your CRM
AI comes to your data, not your data to the AI. Infobip carries each message, the agent works with the permissions you authorize, and the account, senders and campaigns belong to your company.
- Connection through the Infobip REST API with an API key from your account, limited by scopes, and webhooks signed with HMAC or secured with mutual TLS.
- Infobip reports ISO 27001, ISO 27017 and ISO 27018 certifications and SOC 2 Type 2 compliance (Infobip): they are Infobip's, not your environment's or Vantegrate's.
- Every conversation, consent and opt-out stays in your CRM, with a record of every send.
- The agents run on Salesforce or Oracle Cloud Infrastructure, whose SOC 2 and ISO 27001 certifications belong to those platforms, not to Vantegrate or Infobip.
Frequently asked questions about the Infobip integration
What IT, sales and marketing teams usually ask before connecting an AI agent to their Infobip account.
How do I integrate Infobip with an AI agent?
How do I integrate Infobip with an AI agent?
Through the Infobip REST API. The agent authenticates with an API key from your account in the Authorization header, receives every inbound message and delivery status through a webhook subscription signed with HMAC, answers with data from your ERP or CRM, and logs the conversation. Vantegrate configures the connection and the rules; your team authorizes access and validates it. Meet the sales agent at Sellium, and see how it works inside your org in the Salesforce integration.
How is it different from AgentOS, Infobip's agent platform?
How is it different from AgentOS, Infobip's agent platform?
AgentOS is Infobip's platform for building your own agents, chatbots and journeys, and it brings together what used to be Moments, People, Answers and Conversations. Sellium and Revio are finished agents that Vantegrate implements and operates, connected to your Salesforce and ERP, using Infobip as their channel. They don't exclude each other: if you already run flows on AgentOS, we agree with your team on what each one handles.
Does Infobip have MCP servers?
Does Infobip have MCP servers?
Yes. Infobip publishes remote MCP servers, one per API product, so an agent can send messages over SMS, WhatsApp, RCS, Viber and voice, run two-factor authentication flows or query its customer data platform; they authenticate with an API key or OAuth 2.1 (Infobip). The connection this page describes uses the REST API and webhooks.
How much does Infobip cost?
How much does Infobip cost?
Infobip combines pay-as-you-go pricing per channel with monthly subscriptions for its modules, and offers a free trial and custom plans. WhatsApp is billed per message, with a price per template type and a per-country calculator on its pricing page. Confirm the rate for your case on Infobip's site. Vantegrate charges separately for the implementation and the agents.
Twilio integration
The other major CPaaS in the catalog: WhatsApp and SMS into Salesforce, with A2P 10DLC registration.
Learn moreSMS integration
SMS as a channel for the agents, with consent, opt-outs and US rules.
Learn moreTwilio alternatives for WhatsApp
Infobip, Sinch, Vonage and other providers, compared by use case.
Learn moreLet's connect AI agents to your Infobip account
Tell us which channels you use on Infobip, which countries you message and what you want to automate, and we'll show you how the agent answers, which permissions we request and how each conversation is logged in your CRM. A 30-minute conversation, no commitment.
Francisco Morales, co-founder, takes your call. We reply on WhatsApp within 4 business hours, no strings attached.
