VantegrateNative API integrationIntegrate the respond.io API with AI agentsthat answer every conversation instantly
Vantegrate's AI agents connect to respond.io through its official Developer API: they answer every conversation on the channel it came in on, qualify the contact, resolve whatever can be resolved and sync every detail with your CRM, without anyone entering it by hand. Contacts and history keep living in your workspace.
How the data flows
What does it mean to integrate respond.io with Vantegrate's AI agents?
Integrating respond.io with Vantegrate's AI agents means that message volume stops setting your response speed: the agent answers every conversation instantly on any channel connected to your workspace, resolves whatever it can and escalates to your team whatever calls for judgment, with the contact already identified and qualified. The connection uses respond.io's official Developer API.
That's different from rule-based automation, which only runs what was planned for. The agent understands the unexpected, works on the real conversation and leaves every detail in sync. Contacts and history stay in your respond.io workspace: the agent reads and updates them there, and it doesn't take them anywhere else.
What do you want to connect to your respond.io?
Pick what you need and we'll write the message for you.
1 · Pick what to solve
2 · What our team receives
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What data moves between Vantegrate and respond.io
The agent works on respond.io's Developer API in real time: it answers the conversation on the channel it came in on, recognizes the contact and logs the result in your CRM, where it belongs.
Omnichannel conversations, answered
respond.io brings WhatsApp, Instagram, Messenger, Telegram and other channels into a single workspace; the agent answers each conversation on the channel it came in on, without anyone having to pick it up by hand.
Contacts and history, identified
The API recognizes each contact by their ID, phone number or email, so the same customer syncs with your CRM no matter which channel they wrote in on.
Real-time events
respond.io webhooks flag each event as soon as it happens, so the agent reacts in the moment instead of at the next manual review.
How the integration works, step by step
Vantegrate handles the setup and rollout. Your team authorizes, validates and starts using it.
Connection through the Developer API
We connect to respond.io's API 2.0 (base URL api.respond.io/v2), authenticating with a workspace token sent as a Bearer token, which is created under Settings, Integrations, Developer API. No scrapers and no manual uploads.
Agent context
We load your catalog, your handoff rules, your tone and your business hours, so the agent resolves what it can and escalates to your team whatever calls for judgment.
Webhooks and CRM
We set up the webhooks for real-time events and map where each contact is logged in your CRM, identifying it by ID, phone number or email.
Validation and phased rollout
We test with real conversations, tune the handoff thresholds and roll out in phases, by channel or by segment.
An agent on the Developer API vs. answering by hand or with fixed rules
Not every way of answering is the same. Answering by hand leaves messages unanswered when volume climbs, and rule-based automation only runs what was planned for: as soon as a question goes off script, the customer is left waiting. Integrating through the official Developer API adds an agent that understands the unexpected, holds a real conversation and syncs every detail with your CRM.
Two documented respond.io behaviors are worth knowing when you design the integration. Webhooks are disabled automatically once failed attempts go over 30 errors in 30 minutes, a quota shared across all of them, so the receiving endpoint has to respond quickly and reliably. And when an AI agent is assigned through the Developer API, it doesn't fire off a message right away: it replies only once the contact writes, keeping to the pace of the conversation.
| Dimension | By hand or with fixed rules | Through the official Developer API |
|---|---|---|
| Connection | Dashboard login, manual handling | Workspace token (Bearer) against API v2 |
| Coverage | Your team's working hours | Instant on every connected channel |
| Logic | Fixed rules: only what was planned for | An agent that understands the unexpected |
| Contact identity | Looked up by hand | By ID, phone number or email through the API |
| CRM update | Entered by hand, with delays | Automatic, with the contact already qualified |
Comparison of integration patterns; the exact scope and technical approach are defined with your team based on your workspace, your plan and the connected channels.
Your data stays in your workspace: the agent works against respond.io through the Developer API, using a token with scoped permissions, and logs the result in your CRM; it doesn't take your database anywhere else. Contacts, conversations and history keep living in your respond.io account.
You've seen how it connects. Want to walk through your case?
Tell us how your respond.io is set up and we'll tell you what data we need and where the agent connects.
An agent connected to your respond.io vs. a standalone tool
| Standalone AI tool | Agent connected to your respond.io | |
|---|---|---|
| Data source | A copy that drifts | Your source of truth, live |
| Where your data lives | In a third-party system | In your environment, encrypted end to end |
| Result of each operation | Stuck in another app | Written back to your respond.io |
| Permissions and audit | Broad and hard to audit | Least-privilege scope and an audit trail |
| Reaching production | Often stalls as a pilot | Validated, phased rollout |
Why add an agent that answers on WhatsApp
Third-party figures, each with its published source, to size up the context. None of them is a Vantegrate result.
30
Errors in 30 minutes that respond.io tolerates before it disables a webhook; the integration responds quickly and reliably so it doesn't reach that threshold
95%
Of generative AI pilots never reach production with measurable business impact
Access to the Developer API is available on respond.io's Growth plan and above; the plan, the connected channels and the workspace permissions are confirmed during discovery, before activation.
Which agents run on your respond.io
Every product in the suite uses the same integration through the official Developer API: it answers the conversation, recognizes the contact and logs the result where it belongs.
Sellium
Sales agent on WhatsApp: takes the sales conversations, qualifies interest, quotes in the chat and leaves the contact enriched in respond.io and in your CRM.
Explore Sellium
Revio
Outbound marketing agent: runs WhatsApp campaigns with approved templates and real segmentation for audiences in markets where WhatsApp is the main channel, and connects every reply to an answered conversation.
Explore Revio
Metrix
Data agent: answers in natural language about conversation volume, response times and conversion, without anyone having to build the report.
Explore MetrixThe integration doesn't take your data anywhere
The principle is simple: AI comes to your data, not your data to the AI. The agent works against respond.io through the official Developer API, with the token you authorize, and the agents run on certified cloud infrastructure.
- Connection through respond.io's official Developer API (API 2.0), authenticated with a workspace token sent as a Bearer token; no scrapers and no manual uploads.
- The workspace token can be revoked from your account whenever you decide: without the token there is no access, so control stays on your side.
- Contacts, conversations and history stay in your respond.io workspace; the agent reads and updates them there.
- The agents run on Salesforce or Oracle Cloud Infrastructure, whose SOC 2 Type II and ISO 27001 certifications belong to those platforms, not to Vantegrate or your respond.io account, with traceability for every operation the agent performs.
Frequently asked questions about the respond.io integration
What sales and support teams usually ask before connecting an AI agent to their conversations in respond.io.
How do I integrate respond.io with my CRM?
How do I integrate respond.io with my CRM?
Through a connection to respond.io's official Developer API (API 2.0, base URL api.respond.io/v2), authenticated with a workspace token sent as a Bearer token. The agent answers your omnichannel conversations, recognizes each contact by ID, phone number or email and syncs the result to your CRM in real time. Vantegrate handles the setup and rollout; your team authorizes the token, validates and starts using it. Meet the sales agent at Sellium.
Do I need a specific respond.io plan?
Do I need a specific respond.io plan?
According to the official documentation, access to the Developer API is available on the Growth plan and above. It's one of the first things we confirm during discovery, along with the channels connected to your workspace and the token's permissions. The exact technical approach is validated case by case before we start.
Which channels does the integration cover, and how does it identify each contact?
Which channels does the integration cover, and how does it identify each contact?
respond.io brings WhatsApp, Instagram, Messenger, Telegram and other channels into a single workspace. The starting point is often WhatsApp, where sales volume concentrates in Latin America, or whichever channel carries most of your conversations; extending to the other channels is defined during discovery based on how you operate. API 2.0 recognizes each contact by ID, phone number or email, so the same customer syncs no matter which channel they wrote in on.
Do my data and conversations leave respond.io?
Do my data and conversations leave respond.io?
No. The agent queries respond.io through the Developer API and logs the result in your CRM; it doesn't copy your database anywhere else. Contacts, conversations and history stay in your workspace, the token can be revoked from your account and every operation the agent performs is logged. The principle is that AI goes to your data, not your data to the AI.
Sellium, the sales agent on WhatsApp
How the agent answers, qualifies and quotes in the chat to close the sale without leaving the conversation.
Learn moreAll integrations
The full map: the CRMs, ERPs, payment gateways and tools the AI agents connect to.
Learn moreAI agents for enterprises
The full Vantegrate suite: sales, marketing, documents, data and logistics.
Learn moreLet's connect AI agents to your respond.io
Is your team falling behind on everything that comes in through respond.io? Tell us how you handle your conversations and we'll show you how the agent answers instantly on every channel, which token we ask for to get access and how each contact lands in your CRM qualified and synced on its own. A 30-minute conversation, no commitment.
Francisco Morales, co-founder, takes your call. We reply on WhatsApp within 4 business hours, no strings attached.
