Sellium for HealthcareSellium for Healthcare:patient scheduling and intake on WhatsApp
A patient texts at 10 PM to ask what an MRI costs, whether their health plan covers it and when there's an opening. If nobody answers until the next day, they book somewhere else. Sellium answers, quotes and books the appointment in the same conversation, with your fee schedule, your payer contracts and your calendar, and hands any clinical question to a professional.
How do you handle patient scheduling and intake on WhatsApp with AI?
You handle scheduling and intake on WhatsApp by connecting an AI sales agent to the provider's calendar, its management system and its list of payer contracts: the agent identifies the patient, understands which procedure they need (even when it arrives as a photo of the order), checks coverage under their health plan or insurer with the right copay and prior authorization, quotes whatever is self-pay from your fee schedule and books the appointment, with the prep instructions. The patient doesn't wait on hold or fill out a form: they sort it out on the channel they already use.
It is strictly administrative work. Sellium does not diagnose, triage or recommend treatment: at any mention of symptoms, urgency or a clinical question, it hands the conversation to a professional or the emergency department with the full context. What it does is turn into an appointment the inquiry that gets lost after hours or at a swamped front desk.
The full picture of the sector (the five agents of the Vantegrate Suite applied to hospitals, clinics, health plans, labs and pharma companies) is on the Healthcare page.
Where the front desk and scheduling team hurt
What keeps coming up at clinics, imaging centers and private practices: the inquiry comes in, but it doesn't always end in an appointment.
The front desk can't keep up
Phone, WhatsApp and walk-ins at once. The same questions about coverage, price and availability fill the day, and the patient left on hold hangs up and tries somewhere else.
Inquiries that arrive when nobody's there
Patients ask at night or on weekends, when they remember or right after getting the order. If the answer comes the next morning, they've already booked at another center.
Slow quotes for self-pay patients
What an ultrasound, an endoscopy or a scheduled surgery costs without coverage: the request goes through billing, gets built by hand and arrives in a day or two. By then, the patient has already compared.
The admin chat that turns clinical
When a patient types symptoms into the same chat where they're booking and nobody sees it in time, the channel becomes a risk. You need a clear referral rule, not good intentions.
How Sellium solves it for clinics and medical centers
The agent's capabilities, mapped to intake: each one works with your calendar, your payer contracts and your fee schedule, inside an administrative line it never crosses.
Booked in chat
Appointments from the real calendar
Offers the next open slots by specialty, provider or location, books the one chosen in your system and sends the address, the prep instructions and what paperwork to bring.
Coverage
Coverage checked before booking
Checks whether the procedure is covered under the patient's plan, states the copay or coinsurance and flags whether prior authorization is needed, before the patient reaches the front desk.
Self-pay
Quotes for tests and scheduled surgeries
Quotes self-pay patients from your fee schedule, per procedure or per bundle, and sends it in the chat or as a PDF. Anything that needs a provider's assessment, it gathers and passes to your estimates team.
Medical order
Reads the photo of the order
The patient sends a photo of the order and the agent identifies the requested procedure to offer the right appointment, without interpreting the diagnosis or commenting on the test.
Clinical referral
Clinical referral by design
At any mention of symptoms, urgency or a clinical question, it stops and hands off to a professional or the ER with the full conversation. In an emergency, it tells the patient to call emergency services.
Deposit
Deposit or prepayment in the chat
For self-pay procedures that require it, it sends a payment link from Mercado Pago, Stripe or the gateway you already use, and the appointment is confirmed once the payment clears.
The MRI inquiry that comes in on a Sunday night
The full flow for the most common inquiry at an imaging center: price, coverage and an appointment, outside front-desk hours.
Sunday 9:50 PM
The patient sends a photo of the order
She has an order for a knee MRI and asks whether her insurer covers it, how much she'll pay and when there's an opening. The front desk opens Monday at 8.
9:51 PM
Identity and the right procedure
Sellium identifies her by ID and member number, reads the order and recognizes the requested procedure, without commenting on the diagnosis.
9:52 PM
Coverage and coinsurance
It confirms her insurer has a contract for that procedure and that her plan doesn't require prior authorization, and tells her the coinsurance she owes.
9:53 PM
Booked, with instructions
It offers three slots that week at the two nearest locations, books the one she picks and sends the address, what to bring and how to prepare.
9:54 PM
A question that isn't administrative
She mentions her knee has been swelling over the last few days. Sellium doesn't weigh in: it tells her to check with her doctor and, if it's urgent, to call emergency services, and routes the conversation to the center's medical team.
An inquiry that used to wait until Monday and compete with the morning calls ended in a booked appointment in four minutes, with coverage checked and the clinical part in the right hands. Multiply that by every inquiry that comes in after hours.
Why WhatsApp for scheduling, by the numbers
Public benchmarks on how patients want to book and how much a fast reply matters.
89%
Of patients say being able to book appointments anytime through online or mobile tools is important to them
7x
More likely to qualify a lead when contacting it within the first hour than one hour later
24 h
From the patient's last message to reply without a template; after that, only with an approved template
Public benchmarks, not our own results. The Experian Health survey covered patients in the United States; the Harvard Business Review figure measures web leads contacted by phone or email and is used as a reference for response speed; Meta updates its messaging rules several times a year. Every Sellium implementation is measured against a baseline agreed with the provider (after-hours inquiries handled, inquiries converted to appointments, response time).
Secure AI agents that work with your data
Sellium works with patient data: identity, coverage and appointments. That's why it asks only for the administrative data it needs, runs 100% on Salesforce and Oracle Cloud Infrastructure with those platforms' SOC 2 Type II and ISO 27001 certifications, keeps the information in your systems under the permissions you set and runs on the official WhatsApp API. We don't claim anyone else's certifications: Vantegrate enables, the customer operates and certifies.
Frequently asked questions about Sellium for Healthcare
Does Sellium give medical advice or triage patients?
Does Sellium give medical advice or triage patients?
No. Sellium is purely administrative: it books appointments, checks coverage, quotes procedures and answers questions about hours, locations and prep. Any message with symptoms, urgency or a clinical question triggers a handoff to a professional, the medical team or the ER with the full conversation, and in an emergency it tells the patient to call emergency services. The referral rule is defined with each provider during implementation.
Can it quote a test or a scheduled surgery for a self-pay patient?
Can it quote a test or a scheduled surgery for a self-pay patient?
Yes, from your fee schedule. Procedures with a set price (a test, a consultation, a fixed surgical bundle) it quotes in the chat or as a PDF, with the validity date in plain sight. Those that depend on a provider's assessment, like most surgeries, it gathers and passes to your estimates team with the details already filled in. How those quotes get followed up is covered in WhatsApp quote follow-up.
How does it check health plan or insurer coverage?
How does it check health plan or insurer coverage?
Against the contracts and plans you have loaded: it identifies the patient by ID or member number, checks whether the procedure is covered under their plan, states the copay or coinsurance and flags whether prior authorization is needed. If the plan or the procedure isn't on file, it doesn't promise coverage: it routes the question to intake to confirm.
How is patients' health data protected?
How is patients' health data protected?
As sensitive data. The agent asks only for what administrative handling requires, the information stays in your systems under the permissions you set, and every conversation is logged. The implementation follows the personal and health data protection rules of each country where you operate. The full model is on our security page.
Does Sellium replace the front desk or the call center?
Does Sellium replace the front desk or the call center?
No: it takes the repetitive questions about price, coverage and availability off their plate and handles the ones that come in after hours. The team stays focused on in-person intake, complex cases and care that needs a person, and when a patient asks to talk to someone, it transfers them with the history. Reminders and attendance confirmations can be added with Revio.
How much does Sellium cost for a clinic or medical center?
How much does Sellium cost for a clinic or medical center?
Sellium is priced in two parts: an initial implementation quoted for each provider (discovery, training the agent on your fee schedule, payer contracts and referral rules, integrations and adjustments) and a monthly subscription with expandable AI credits, with no lock-in. You pay for WhatsApp messages directly to Meta, on your own account and with no markup from us. For the number for your case, request a quote.
Tonight's inquiry can end in an appointment
Tell us how inquiries reach your front desk, which payers you work with and how you quote self-pay patients, and we'll put together a Sellium quote for your clinic or medical center. If you prefer, let's talk on WhatsApp.
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