VantegrateNative API integrationIntegrate the Wati API with AI agentsthat handle every conversation with judgment
Wati is an official Meta Business Partner with a shared team inbox, campaigns and chatbots on the WhatsApp Business API. Vantegrate's AI agents connect through its official API and add a layer of real conversation: they understand the question, answer with your business context, quote and hand off to your team in Wati when the case calls for it. Your contacts, templates and conversations keep living in your account.
How the data flows
What does it mean to integrate the Wati API with Vantegrate's AI agents?
Integrating the Wati API with Vantegrate's AI agents means your WhatsApp operation answers intelligently around the clock: the agent understands the question, replies with your business context, quotes and hands off to your team in Wati when the case calls for it. The connection uses the official API, authenticated with a Bearer token, on your own number.
That is different from a keyword chatbot, which only answers what it recognizes. An agent talks about what the customer is actually asking and takes over the chat when the fixed flow falls short, before the customer gets frustrated. Your contact and conversation data stays in your Wati account: the agent checks it and works on it, but doesn't take it anywhere else.
What do you want to connect to your Wati?
Pick what you need and we'll write the message for you.
1 · Pick what to solve
2 · What our team receives
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What data moves between Vantegrate and Wati
The agent works on the Wati API in real time: it receives inbound conversations, runs outbound campaigns and logs every action, without moving your database back and forth.
Inbound conversations, handled with judgment
The agent handles the questions that reach your Wati number, replies with your business context, qualifies, quotes and transfers to your team the cases that need a commercial decision, with the full chat history.
Outbound campaigns with approved templates
The agent runs campaigns with approved templates and real segmentation, protects your number's quality rating and links every reply to a handled conversation, instead of leaving the message without follow-up.
Contacts, templates and history in your account
Everything in the account (numbers, approved templates, contacts, history) stays in your Wati account. The agent accesses it with limited permissions to operate, not to copy your database into another tool.
How the integration works, step by step
Vantegrate handles the setup and rollout. Your team authorizes, validates and starts using it.
Connection through the official API
We connect to the Wati API with a Bearer token on the current version (v3), which identifies your account from the token itself. We use a dedicated token with a configurable expiry, as Wati recommends, not the older token from the dashboard.
Coexisting with your chatbots
During discovery we define which keyword flows stay as they are and where the agent comes in. The typical case: the agent takes over the open conversation when the fixed flow falls short, before the customer gets frustrated.
Webhooks and business context
We set up the message and event webhooks that signal when a conversation arrives, and load your business context: catalog, prices and handoff rules, so the agent answers with judgment.
Validation with real conversations
We test with real conversations alongside your team and roll out in phases by schedule, channel or segment, without suddenly switching off what already works.
An agent on the official API vs. a keyword chatbot
Not every WhatsApp automation holds a conversation the same way. A keyword chatbot only answers what it recognizes: if the customer phrases it differently, it falls into a menu, repeats itself or waits for someone on the team to pick it up during business hours. Integrating through the official Wati API lets the agent understand the real question, answer with your business context and hand off to your team in Wati only when it's needed.
You notice the difference in every chat: the agent answers around the clock with the full history, quotes in the same chat and transfers the cases that need a commercial decision without losing the thread. And the token it uses is a dedicated token with an expiry, not the older dashboard token, which rotates on its own when someone resets the password or logs out of all sessions, and leaves the integration cut off.
| Dimension | Keyword chatbot | Agent on the official Wati API |
|---|---|---|
| Connection | Older dashboard token, which rotates on its own | Dedicated token with an expiry (Bearer, API v3) |
| Response | Only what it recognizes by keyword | Talks about what the customer asks |
| Coverage | Depends on your team's hours | Around the clock, with handoff when needed |
| Handoff to the team | Manual or through a fixed menu | Smart, to your team in Wati with the history |
| Your data | Copied into another tool | Stays in your Wati account, with limited access |
Comparison of integration patterns; the exact technical approach is defined with your team based on your account and your Wati plan.
Your data stays in your Wati account: the agent works on your number through the official API with a dedicated, least-privilege token and logs every action. Contacts, approved templates and history aren't copied anywhere else. AI comes to your data, not your data to the AI.
You've seen how it connects. Want to walk through your case?
Tell us how your Wati is set up and we'll tell you what data we need and where the agent connects.
An agent connected to your Wati vs. a standalone tool
| Standalone AI tool | Agent connected to your Wati | |
|---|---|---|
| Data source | A copy that drifts | Your source of truth, live |
| Where your data lives | In a third-party system | In your Wati account, with limited access |
| Result of each operation | Stuck in another app | Written back to your Wati |
| Permissions and audit | Broad and hard to audit | Least-privilege scope and an audit trail |
| Reaching production | Often stalls as a pilot | Validated, phased rollout |
Why add an agent that answers on WhatsApp
Third-party figures, each with its published source, to size the context. None of them is a Vantegrate result.
Official MCP
Wati publishes an official MCP server on GitHub to connect AI agents to its API v3
95%
Of generative AI pilots never reach production with measurable business impact
Wati is an official Meta Business Partner with customers worldwide: more than 16,000 businesses in more than 190 countries, by its own count (Wati, 2026). Pew's figure measures US adults who use WhatsApp, not business messaging. The exact technical approach is validated case by case, based on your account and your plan, before going live.
Which agents run on your Wati
Every product in the suite uses the same integration through the official API: it works on your number, keeps the full history and logs every action where it belongs.
Sellium
Sales agent on WhatsApp: handles the inbound conversations on your Wati number, qualifies, quotes and transfers to your team the cases that need a commercial decision, with the full chat history.
Explore Sellium
Revio
Outbound marketing agent: runs campaigns with approved templates and real segmentation, protects the quality rating and links every reply to a handled conversation, not a stray message. Meta doesn't deliver WhatsApp marketing templates to US numbers, so campaigns fit audiences outside the US.
Explore Revio
Metrix
Data agent: answers in plain English about conversation volume, campaigns and consolidated response times, without anyone building the report by hand.
Explore MetrixThe integration doesn't take your data anywhere
The principle is simple: AI comes to your data, not your data to the AI. The agent works on your Wati number through the official API, with the permissions you authorize, and the agents run on certified cloud infrastructure.
- Connection through the official Wati API (the current version, v3), authenticated with a Bearer token; no scrapers and no manual uploads.
- Dedicated token with a configurable expiry and minimal permissions, revocable from your Wati account: it doesn't depend on a user changing their password, unlike the older dashboard token, which rotates on its own.
- Contacts, approved templates and history stay in your Wati account; the agent accesses them with limited permissions to operate, not to copy your database.
- The agents run on Salesforce or Oracle Cloud Infrastructure, whose SOC 2 Type II and ISO 27001 certifications belong to those platforms, not to Vantegrate or your Wati account, with traceability of every agent action.
Frequently asked questions about the Wati integration
What sales and operations teams usually ask before connecting an AI agent to their Wati account.
Which version of the Wati API do you use?
Which version of the Wati API do you use?
The current one is v3, with Bearer token authentication and the tenant resolved from the token itself, instead of being exposed in the URL as in earlier versions. The agent works on your number through that API, handles inbound conversations and runs outbound campaigns. The exact approach is confirmed during discovery based on your account and your plan, as part of the initial technical validation. Learn about the sales agent in Sellium.
What happens if someone changes the account password?
What happens if someone changes the account password?
The older dashboard token rotates in that scenario, and an integration built on it gets cut off. That's why the standard is a dedicated token with a configurable expiry, documented by Wati, that doesn't depend on what individual users do. That token lives in your Wati account, with minimal permissions, and you can revoke it whenever you want.
Does the agent coexist with the chatbots I already have in Wati?
Does the agent coexist with the chatbots I already have in Wati?
Yes. During discovery we define which keyword flows stay as they are and where the agent comes in. The typical case: the agent takes over the open conversation when the fixed flow falls short, before the customer gets frustrated. There's no need to switch off what already works; it rolls out in phases by schedule, channel or segment.
Do my templates and contacts stay in Wati?
Do my templates and contacts stay in Wati?
Yes. Everything in the account (numbers, approved templates, contacts, history) stays in your Wati account. The agent accesses it with limited permissions to operate, not to copy your database anywhere else. The principle is that AI comes to your data, not your data to the AI, and every agent action is logged.
Does the agent work with US contacts on WhatsApp?
Does the agent work with US contacts on WhatsApp?
Yes, in conversations the contact starts. WhatsApp is used by 32% of US adults (Pew Research Center), and Meta does not deliver WhatsApp marketing template messages to US phone numbers (Meta). So with US contacts the agent fits inbound conversations and customer service, while campaigns with marketing templates fit contacts outside the US. Either way, every conversation stays in your Wati account.
Sellium, the sales agent on WhatsApp
How the agent answers, qualifies and quotes on your Wati number, and hands off to your team with the history.
Learn moreAll integrations
The full map: the CRMs, ERPs, payment gateways and messaging platforms the AI agents connect to.
Learn moreAI agents for enterprises
The full Vantegrate suite: sales, marketing, documents, data and logistics.
Learn moreLet's connect AI agents to your Wati
Tell us how you handle conversations in Wati and we'll show you how the agent answers with judgment around the clock, how it coexists with your chatbots and which dedicated token we use so the integration doesn't get cut off. A 30-minute conversation, no commitment.
Francisco Morales, co-founder, takes your call. We reply on WhatsApp within 4 business hours, no strings attached.
